Artisan West Apartments

Renting my apartment at Artisen West Apartments was a great experience. everything was handled professionally and efficiently. The process was clear, communication was consistent, and I felt comfortable and confident throughout. I’m extremely happy with my new place and grateful for how smooth the entire experience was thanks to the amazing staff.

I love the tour and they were very nice and the neighborhood is nice and quiet

Been living here since 2020. I wanted to wait to make a review until I moved, but that has changed. There is no parking for residents if you come home late at night. I came home Friday, 8/23/24, around 1a and there was no parking. I drove around the complex so find a space and there was none. There was a visitors space open and a resorted to parking there. Next day my car was towed. I went to the office to complain about available parking. The office told me there's limited visitors parking so that's why my car was towed and to park in the street next time. I told her take away some of the visitors parking to make space for paying residents and visitors can park in the street. She said there's nothing she can do but I can write an email and review. I told her I had a previous issue and I wrote and email and attached videos and pictures, got no response or follow up. They simply don't care about residents concerns. The email I wrote was in regards to a water leak in my bathroom light. Input in a maintenance request, they came and opened ceiling then patched it with a cardboard box. That box was there for about 2 months. I come home from work on a Saturday to see my unit door open and workers inside. All of my personal bathroom items were piled up on the floor in the living room. My glasses were scratched. I went to the office to complain. No one gave me any notice of the workers coming and to move my items to make space. She said to write and email and of course, as I said above, no one ever responded or followed up. Very frustrating. With the parking situation, residents should have available parking at anytime of the day. 8/20/25 UPDATE I needed maintenance done and requested for them to let me know before hand. No call. I see them enter on my ring camera while I'm at work. Whatever they did they left a mess all over my counter. On the instructions I specifically asked to let me know so I can move all my personal stuff. Of course no one told me anything. Now there's disgusting black chunks of whatever has been sitting in the attic all over my counter and floor. I have pictures but I don't know how to add them to an existing review. Communication is atrocious. I'm just glad my cat didn't get out. No one called to communicate when my unit was going to be entered!

I lived here for a year and a half and overall had a pretty good experience. Pros: • My neighbors were super friendly and respectful • Never had a package stolen • Office staff was always kind and helpful • Maintenance was AMAZING—quick, reliable, and professional Cons: • Roaches were a serious issue—they kept coming back no matter what • Parking is “free,” but there’s never any open spots unless you pay • Trash fees were high and kept increasing • Sewer charges were inconsistent month to month • One neighbor’s car got broken into during my time there ——— The property was clean and quiet, and I felt safe the entire time. If they handled the pests and fees better, it would’ve easily been 5 stars. They did have pest control but it didn’t help. Overall it was still, not a bad place to live during my time there.

The service that I receive here at these apartments is beyond question. Every single person who works in the office, including the maintenance crew are awesome. I wish I'd be apartment complex had people as reliable and as nice as they are.