Allusion At West University

This is a great community! The leasing office staff are extremely nice and have been very welcoming and communicative since my move here. The complex itself is also very well-kept. If there is any spill or mess, it is always cleaned up very fast. Overall, an amazing complex in a great area—I highly recommend it for anyone wanting to be near downtown!

After accepting a new job in Houston, I needed to find an affordable, safe place conveniently located near Rice University and the Texas Medical Center. After spending the better part of two days visiting different complexes, I was referred to Allusion at West University and couldn't have found a better place. Allusion's staff is top-notch across the board. They made the application and move-in process very quick and easy, and the maintenance staff has been the best, whether it was fixing my a/c unit in the middle of summer within 30 minutes of my call or letting me into the garage and apartment when I left my keys two states away. The residents at Allusion are also friendly and respectful. Having lived in my own home for the last 25 years, I wasn't sure what to expect. However, the construction of the complex, coupled with a mix of residents that tends to be young and middle-aged professionals, with a few younger families included, provides a nice environment to live in. I've enjoyed it so much that I even recommended it to a new colleague who was also moving to Houston. 5 stars for Allusion across the board!

We would like to thank the manager Angelica and the entire staff for their excellent management and the kind, respectful way they treated us during the 15 months we lived here. It was always a pleasure to interact with such a professional, helpful, and friendly team. We truly appreciate the support and care we received and are very grateful for the positive experience.

New management company started while we were still in our 18 month lease. After moving out, we received several bills for damages that did not exist. After disputing the claims with photos everything was settled. Now 3 years later, we are receiving notifications from collection agencies. Make sure you keep everything on file and communicate through email only when speak to the staff.

I’ve been living here for about 4 months now, and I’ve had a really great experience so far. The hallways and other common areas are well-kept, and the apartments themselves have nice amenities. In addition, the garage has a lot of parking spots and feels very safe. The maintenance workers here are very friendly and hard-working. I’ve only had to put in one maintenance request. I submitted it around midnight, and the issue was fixed early the next morning. Christian in the front office goes the extra mile to make residents feel welcome. I had a package that was left in the mail room (too bulky to fit in the package lockers), and Christian brought it directly to my apartment to ensure it got to me. One of the greatest things about this apartment is the people. It’s a quiet community, and everyone I’ve met has been friendly. I had another package that was delivered to the wrong apartment, and the resident of that apartment very kindly brought the package to my front door. While the apartment is not inexpensive, it’s priced similarly to other apartments in this area. In Houston, you get what you pay for, and I think this apartment is well-worth what I pay.