1010 Waugh Apartments

If you are considering moving to 1010 Waugh Apartments, there are several important issues you should know before signing a lease. Although this is a new building, the condition of many common areas still look unfinished. When I moved in on December 7, I was told my floor would already be completed and that carpets would be replaced and a full post construction cleanup would take place shortly afterward. That cleanup still appears not to have occurred. The hallways, carpets, baseboards, and walls continue to show construction dust, debris, stains, and visible wear. The photos included with this review were taken after the carpets on my floor were steam cleaned on 3/6/26, yet construction dust and debris are still clearly visible throughout the carpet and around door thresholds. The finishing quality throughout the building also appears rushed. Trim, paint, caulking, and door frames in the hallways show damage, rough finishing, and areas that appear incomplete. Unit doors also appear to be poorly installed or misaligned. Adjustments have been made, but doors still do not sit evenly within their frames. Prospective residents should check how doors close and look at the spacing along the sides and bottom of the door. Another issue prospective residents should pay attention to is noise. Sound travels very easily between units. What you hear in the hallway is often what you hear inside your apartment. I can clearly hear neighbors and I have experienced late night noise that continued until 2:30am making it impossible to sleep. Security has also been a concern. Many of the exterior stairwell doors are designed to self latch but do not reliably close unless someone physically pushes them shut. The vehicle entry gates are also frequently out of order or not functioning correctly, which raises additional concerns about building access and security. Communication with management has also become difficult. When I first moved in it was possible to call the office and reach someone directly. Now residents are routed through a virtual assistant system, making it very challenging to reach a live staff member when assistance is needed. I also moved in believing the building would have 24 hour concierge service, which was one of the reasons I chose this property. I later learned that 24 hour concierge service was never part of the plan. Without that level of staffing, things like package deliveries, Amazon deliveries, and food deliveries can become unnecessarily complicated. Inside the units there are also design issues that prospective renters should look closely at. For example, the bathroom sink design causes water to splash outside the basin and onto the counter and floor when the water is running at a normal level. Something as simple as washing your hands or brushing your teeth results in water on the floor and on your clothing. Another design issue is the trash cabinet. The cabinet does not seal properly, which allows trash odors to enter the apartment. I was told by management that the cabinet was designed this way and that trash was intended to remain there only briefly, but in practice odors can occur even within that timeframe. There are also maintenance concerns that have gone unresolved. For example, I submitted a work order over a week ago regarding murky/discolored water in my unit and have not received any response or update. If you are touring this building, take a few extra minutes to look closely at the details. Pay attention to the condition of the hallways and carpets, check how the doors close and latch, and turn on the bathroom sink at a normal level while waiting for the water to warm up from cold to hot, then come back a few minutes later to see where the water ends up. These are things that can be easy to overlook during a short tour but make a significant difference in day to day living.

The experience I received from Faith alone was amazing. She was courteous, understanding and professional throughout the entire process. I shared my wants and desires and she gave me multiple options. We looked at the amazing amenities and two potential units I could lease. The gym was immaculate. The equipments and workout spaces are very functional. I also loved the work space. You had individual pods and meeting room to enjoy while working from home. You can tell the place is really secure because there’s a garage door just to enter into the lower level then another gate for the tenants to enter. The first garage door seems to be only stay open during office house. As a single woman, that’s reassurance on safety. I truly enjoyed my tour experience with Faith. She truly is a gem and a breath of fresh air on getting great customer service!

Run… don’t walk away. I liked this place after the first visit but had concerns. However I had a newer person to leasing who gave me a really bad impression and would go days going unanswered. I told management I didn’t want to live there anymore. However, a few weeks later I get sent to collections for $250. The funny part is, nobody can tell me exactly why. The first story is that I owed the deposit, etc. Now I’m being told they accidentally gave a deposit back. Basically making an accounting and time nightmare for me. This is now on my credit. Nobody from the apartment ever called me, they just sent to an agency where nobody could tell me why I owe money. I will more than likely need to spend $250 to get out of this and I am ANGRY. The funny part.. my intuition was spot on about this place and I am so glad I didn’t move here.

Although I’m not a resident yet (applied, so fingers crossed) I have to give people their flowers when due. Faith, Ada, & Lizmary were the most helpful & welcoming people I met on my tours for a new apartment. Faith gave me the initial tour and by far was the only person who gave me a tour this past weekend who made me feel like she genuinely cared about the move I was making. During my other pop ins Ada & Lizmary made sure to help me and stay attentive even when dealing with multiple people needing assistance. They also gave me great insight on houston & the area. I came here three different times, 3 days in a row & I never felt like a bother, and the energy and helpfulness remained consistent throughout. Thank you guys! Also 1010 is such a vibe of a building!

One of the first ones to move-in to the complex and the team (David, Faith, Ada, Lizmary, among other important team members) have been infinitely helpful each and every day. They truly make our living experience unforgettable. I do recommend moving here, apart from having great amenities, (pool, gym, co-working space, including golf simulator) and roof top social lounge) the floor plans are spacious and have great finishes.