Cortland Waters Edge

Annisa was absolutely amazing throughout the application/move in process!

This is an amazing community to stay in. The best part is - the maintenance team is super quick about addressing the service requests.Like really quick. Also love how clean the community is, I didn’t have to worry about any pests. It also has access to the lake and the walking trail. Highly recommend this community.

I have resided in this complex for several years, and recent changes have notably impacted my satisfaction. Do your research on Cortland before you lease here or any of their properties. Google “Cortland Investigation”, the corporate office was raided by the FBI, they were sued by the Justice Department and attorney generals from multiple states for illegally price fixing. Before Covid-19 moving here was initially a promising decision, but recent policy changes have brought into question the foreseeable quality of living here. One of the most frustrating changes is the enforcement of a designated internet service provider (ISP). As tenants, many of us already have IPS's with fast internet speeds and comprehensive bundles that suit our individual and family needs. Now we are being forced at renewal to abandon these reliable services and switch to an imposed provider or pay double to keep ours plus theirs, no exceptions. Based on reviews, the designated ISP GiGstreem experiences frequent outages, slow speeds, and inadequate customer service, which leads to unnecessary stress and disruption. This monopolistic approach is not aligned with the expectations of a complex that claims to prioritize resident satisfaction. Cortland wouldn’t be forcing us to pay for their provider unless they are benefiting financially. Community and shared Wi-Fi simply does not work because of network congestion. Essentially, the more people using the internet at a given time, the slower the connection for everyone can be. Furthermore, the new policy that came out today, 2/12/2025, mandating residents to register their guests for parking starting April 1st is incredibly inconvenient. Each resident is now possibly subjected to a monthly visitation limit, which is excessively restrictive and burdensome. For those who regularly host friends, family, boyfriend or girlfriend, this policy is unnecessary and invasive and conveys a lack of trust from management towards residents and their guests. Thereby making the act of inviting people over stressful. I moved here for the ample parking spaces to avoid the registered parking mess. Failure or forgetting to register a guest vehicle for parking will result in the car being booted at any given time. If the fee to remove the boot is not paid within 24 hours, the vehicle will be towed. Consider the inconvenience of a guest parking their vehicle here while you all are out of town, only to forget to renew the 24-hour online guest parking registration by a few hours. You would concern yourself for the remainder of your vacation of the possibility that the car might be towed. The most egregious change, however, was the blatant price gouging during the coronavirus pandemic. At a time when people were struggling with job losses and financial instability, Cortland chose to significantly hike rents 70% – 90% to new tenants, adding an unnecessary burden to already stressed residents. For example, the 1 Bedroom 732 sq. ft. unit was priced at around $1,150 per month prior to the pandemic, months later during the beginning of it that same unit was priced to new tenants at around $1,900 or more. This move demonstrated a lack of empathy and corporate greed, tarnishing the reputation of the apartment management and leadership. Cortland engaged in unlawful schemes to decrease competition among nationwide landlords in apartment pricing, harming millions of American renters using RealPage pricing software. The complex offers decent amenities and a good location, but the recent policy changes have made it a less desirable place to live. The forced internet provider, restrictive guest parking policies, and the history of price gouging during crisis are serious concerns that renters should consider. I strongly urge management to reconsider these policies and place a higher priority on the needs of the residents. Until such revisions are made, I cannot recommend this complex, or any Cortland and I will not be resigning my lease. Because who charges $50 for a replacement pool pass rubber band that goes around your wrist?