Villas at Helen of Troy Apartments

The manager Dev is a liar and scammer, he tried to get us to apply to a site 3rd party site that would guarantee they get paid if we broke lease, before signing the lease! Was told in the office the price was $1499, applied online said it was $1549, after approved said it was $1599. Told him we did not want the apartment and he refused to return the $400 deposit, offered us $1,100 price to keep the apartment or a 3 bedroom for the price of 2 bd. DO NOT FILL OUT AND APPLICATION WITH THEM, they will increase the price!

Stay away from these apartments! Management is horrible and very unprofessional! They hire just anyone from the streets to work here. Apartments have gone down hill since last management left. The property looks like a complete dump. Overgrown weeds everywhere, dog feces on rocks, dumpsters over flowing, trash on property, the gate to enter property has been broken for months, bugs on property, the property has a fowl odor from poor maintenance, pool is always out of service and people don’t respect assigned parking. Not to mention the mini dog area looks like a patch of dirt with weeds. The list of problems is endless. Maintenance is lazy and just stand around doing nothing talking. The new girl and Sal are verbally abusive and aggressive. They both will yell at you and make you feel very uncomfortable. They’re nice at first when you’re moving in but will do a complete 360 and will treat you like garbage. Sal is extremely creepy and looks drunk or high 24/7. The new girl is weird and makes you feel uncomfortable. Horrible. Stay away. They’re are much nicer apartments in the surrounding area. Save yourself the stress and stay away.

Worst experience overall! 1. Initially things were well for 2 years. In general, management ladies and Mr. Sal were nice and respectful to me. The place had some cleanliness issues with poop on walkways and pool unavailable. Trouble started, when administration changed in 2024 and they started moving parking spaces far away from the apartments - no obvious reason! 2. A random guy called me far before lease end telling me that rent will be increased if I extend the lease! I had to ask for his designation. I requested that to be communicated by official letter or email and that was not a good experience. 3.They added a professional cleaning clause when I signed notice to vacate. Got carpet and apartment professionally cleaned per instructions, left the official receipt and got move out inspection done with all Okayed. I made a video at departure. Guess what? I called 3 times and emailed multiple times (most were ignored) requesting final statement and deposit that was worth a month rent. I was told to wait and things were being worked on! 4. Violation of Texas Property code 92.109, no security deposit return made for 1.5 month (happened to someone else in the complex too). When I emailed mentioning the law, I got a call in 10 minutes stating that they sent the deposit cheque twice to my address but it returned! No proof or previous communication to state that even when I had spoken to them 10 days ago! I even confirmed with USPS that my address on file was correct and was receiving mail. 5. I got charged 850 from security deposit! I was charged for trash removal (have a video to prove no trash left), clogged washer (worked perfect and I even ran it empty to clean before leaving), cleaning (already professionally done), air filter change (was always changed as a resident as normal maintenance) and other stuff that is easily normal wear and tear for years of residing there. 6. Its been 1.5 months and I await a response to my emails requesting elaboration on the charges. This place is ripping people of money! Be aware. Look for other apartments nearby please (Las Mansiones, Ridgeline, etc).

at the beginning everything was good. jaaaaa where i start. well i was told for the last administration that since i was international student i was going to be charge for that well they were charging us renters insurance besides they took copies from our renters insurance from farmer's. the place is a mess, we pass month to month because we did not when we were moving out and they still want us to give a two months notice ... that is why we pass from paying 1400 to 1700 for one bedroom. They never change AC filter and of course they charge us from the deposit... the worst here, we give directly in the office our rent check like the 2nd day of the month being already like the 3rd week of the month they put in the door an eviction letter because " we did not paid" guess what our check was in a drawer with other checks they never cash them it was not our fault. they change administration but if you go and said the previous problems they will say it is not their fault and you will never get help. by the way the pics show how educated are the renters with pets, the gate has not been working and there is mold growing next to the apartments. definitely for that price there are better apartments in that area.

I loved living in these apartments! I was here for a year and it is the perfect location to grocery, shopping, and good places to eat. I was in a one bed/one bath and it was a fantastic size for me. Lots of storage and great layout. This is the only apartment complex I have ever lived in that promptly completed any maintenance requests! If I put in a request it was completed that day or the following day. I would say that the walls are thin and you can hear your neighbors but it is not unmanageable. If you understand that living in an apartment means it comes with some neighbor noise then you will be just fine. Again I highly recommend this place to anyone moving to the west side of El Paso!! Also shout out to Danielle - she was the best if I had any concerns or questions. You will have a great apartment staff and a lovely experience living here.