Luna Verde Apartments

When I moved in I asked for a ground floor. They sent me a lease and it wasn’t for a ground floor by the time I had to sign it was too late to look at another apartment complex. It smelt terribly like cats piss was everywhere. Kids would frequently be in the pool at night drinking. They lost my renewal lease, where I added a few extra months and then want to charge me more money when I was moving out.

Unfortunately, my experience with this apartment management was very disappointing. While I understand that inspections are necessary after move-out, I feel the charges applied afterward were unreasonable and excessive. In addition, the hallways were frequently left in poor condition with pet waste present. We personally went to the office to report this issue, but no action was taken to have it cleaned. This raised serious concerns about cleanliness and overall property management. Due to the lack of responsiveness, cleanliness, and professionalism, I would not recommend this property.

Deceptive and very unprofessional management specially the so called” I am the manager” that hides behind “policy” to rip off military tenants I am writing this review to raise awareness, especially for remote renters and military personnel. Luna Verde Apartments has deceptive and unethical management that either withholds critical information or changes the story later to justify overcharging tenants. We were overseas on military orders when the lease began. A fellow service member picked up the keys on our behalf, and management had no issue with this at the time. No inspection was done, no inspection sheet was provided, and no requirement was explained. After move-out, the property manager suddenly claimed they “never release keys without an inspection sheet.” That is simply not true — we were not even in the country when the keys were released. This contradiction alone shows how misleading and unreliable management is. On top of that, the property itself is in very poor condition. The buildings look extremely old and poorly maintained. Pet waste is left everywhere, trash is scattered around the property, and there is a constant smell of marijuana throughout the complex. It feels neglected and unmanaged. To make matters worse, we were charged for countertop resurfacing, despite there being no documented damage during our tenancy. Given the lack of communication, the absence of a proper inspection, and the pattern of excessive charges, this feels like an attempt to find something—anything—to justify keeping the security deposit after failing to find legitimate issues. Instead of addressing real maintenance and cleanliness problems, management hides behind vague charges and endless “our policy says this, our policy says that” excuses — policies that were never clearly disclosed upfront but conveniently enforced later to take tenants’ money. This behavior feels intentional, especially toward military members who lease remotely or PCS. Once you’re gone, they assume you won’t fight back. If zero stars were an option, that’s exactly what I’d give Luna Verde

If I could leave zero stars I would. Went without air for majority of our lease (obviously we weren't the only ones regarding issues w the air.) Continuosly wrote to the leasing office our concerns and things that needed to be fixed and would never get those things fixed (we have proof of all the things we had emailed and wrote on paper that we took personally to the leasing office.) Payed for the parking spaces and sometime in the summer they were doing "maintnence" on the parking spots for about 3 weeks maybe even longer and still charged us for the parking spots which was incosiderate since we were paying to not even have our parking spaces. Towards the end of our lease we had a walkthrough w a guy that works in the leasing office and said everything looked good and we shouldn't worry about not getting the deposit back we had even shown him IN PERSON the lights in our bathrooms stopped working and those needs never got met by our last day on the lease which was also inconsiderate considering we showed him in person and he could've definitely mentioned to us things that need to be improved by the second walkthrough instead he confirmed everything looked good, yet we were told that we would not be getting our deposit back. Don't be fooled by their cheap prices because they obviosly would do anything possible to get as much money out of you even though they never meet the needs for their tenants no matter how much you do it by the book. When we called for more details he was being rude and said "everything has a charge at the end." I would reccommend looking for another apartment to move in to because if it wasn't obvious enough by the other many bad reviews, the way that they treat their tenants will be reflected sooner than later.

Beware on top of living like shit because maintenance doesn’t fix black mold, radon exposure, leaks or acs New manager is charging me 1200 for • damages* ONE IF THEM BEING A PIECE OF CILANTRO ON COUNTER - HALF OF DAMAGES WHERE CAUSED BY LAYERS OF PAINT BEING LIFTED BY ITEMS YOU SIMPLY PLACE DOWN LOL I LIVED WITHOUT AC FOR A YEAR AND NEVER GOT A DISCOUNT BUT I CAN GET CHARGED 1200 for living there 2 years Mold is growing over the maintenance “repairs” Water issues leaving you without toilet for days They have 24/7 maintenance that only temporarily fix anything if they bother showing up. 2025 july After a year of maintenance request and pestering the front office of my mold issue since it started giving me respiratory issues… they finally decided to cover the mold in plaster once fell then came back with stronger plaster. Which by the way hasnt dry and will not because my ceiling is still leaking Unsteady foundation has my shower wall caving in Maintenance plastered over my rotten ceiling and mold and is growing over their repair “ EXPECT TO GET SICK HERE. I grew allergies and respiratory issues due to mold by living here over a year and no one cares Nov 2024 Rent went from 880 to 915 1bed 1 bath The only good thing about this place is the location other than that its infested with roaches even though they do “ pest “ fumigation each month People steal packages from your door The laundry machines dont work half the time and you dont get your money back when they dont Maintenance is no good Telling me my ac broke because i used it while my balcony door was open Saying the dishwasher breaks when you put food down the disposal My first year of living here the apt was NOT move in ready dishwasher didnt work some light bulbs were out basic things. 2 months in my toilet literally broke because it wasnt fastened properly or sealed to the floor Flooding my unit and it took 4 days to fix Meaning i had no restroom for 4 days! and Had to get my ac fixed 3 times and it still didnt work for months because they dont fix things properly they half ass everything Finally maintenance decided my ac needed a new compressor after months of complaining gave me a room window unit while it gets fixed 3months of them fixing” 3 months later with a window unit and finally around 2 months before my lease was up they fixed it. In time for winter. Took maintenance 8 months or more to change my ac compressor Because all they wanted to fix was the air filter alll those times i complained THIS PLACE IS HORRIBLE WITH MAINTENANCE DOING TEMPORARY FIXES THAT SIMPLY DONT WORK IT FEEL GROSS TO LIVE HERE. ps they tow without notice. Oh and the side wall in the shower is falling off literally they plastered it together as well but the wall is bulging out.. Ac went out again because they out the first air filter backwards after getting accused of me istalling the filter they replaced it after a month but wont fix anything else