Mount Vernon Apartments

After experiencing what I have experienced and reading some other reviews it is apparent that the front office from the front desk up to management are terrible. Frankly I believe that they all are in kahoots with some type of scheme. Overall terrible management communication and care for the residents. The way they move or talk when something wrong happens is as if they have already pre palmed their conversations to belittle the situation. And it’s very irritating and can no longer trust this property So story goes like this, me and my wife get married in the middle of a lease and wanted to transfer to a larger unit. The transfer process was so beyond stressful having to call or go into the office daily to get updates on next steps for transferring nearly a month to get to point where I can sign the new lease. Took this long despite my diligent efforts to try and lock down a price that was reasonable for me. So now this Is where I am really taken over the edge. I found myself saying ok fine it’s whatever they’re just busy or just giving grace for the situation. So me and my wife finally sign the new lease because up to this point the apartments were great quiet area, nice finishes in the unit, literally no complaints and I have lived in multiple apartments in nicer parts of dfw. Unfortunately with the timing of everything we ended up having to end the lease on her birthday. Everything had been cleaned nothing left but one thing which was my wife’s bday gift I intended for her to find the gift valued at almost 300$ before we were due to return the keys. I tell my wife to go look at the old unit to our surprise the key doesn’t work. So before we did a walk thru or turned in keys they have changed the locks started painting and refreshing the unit with no gift in sight. We’re asking the painters the front office and no one can tell me who was in the why the unit was being refreshed literally no answers to the info they would obviously have like the name of the paint company who arranged for paint to come in who changed locks and no one wanted answer even after talking to 2 of the in house managers, Submitting police report. So after yet again multiple days going into the office to get resolution the first thing they advise is use me renters insurance I said ain’t no way I’m taking an amount responsibility for this mount vernon and mount vernon alone will fix this issue eventually I get ahold of the lady in corporate who was on vacation over the Christmas holiday however she was actually a lot more pleasant and empathetic to the situation and eventually submitted a credit for the cost of the gift Overall I am just disappointed with the property as it was one the best units I’ve lived in and there is so much distrust I have now with the property and has now been a safety concern that someone will be in my unit unannounced and so much more

I watch them go into apartments when people aren’t there specifically my neighbor and more specifically kay from the leasing office and was in there a little too long to just be putting a note on the inside of the dwelling. They also have electric issues, roaches and a hard time doing there job Save yourself some money and headaches. Currently don’t have cold water Monday through Friday and they are choosing to act like they don’t know what’s going on and won’t answer

I pay for a reserved parking each month and for me to have to wait to days to get a vehicle that wasn’t mines out of my reserve parking is ridiculous! Kay-Kayla is so ridiculous and annoying, I called up there and asked to speak to someone higher then her she told me there was no one higher then her she is the manager ( which she lied I spoke with the manager today) she will tell you what you wanna hear so you can stop calling to the front office, I specifically told her and also gave her the car make, mobile and license plate but still manage to tow the wrong car away, I even stopped the tow truck when I seen him and told him that was the wrong vehicle and she Tells the tow guy to go ahead and tow the vehicle because it’s not working anyway and that he will be back.She was absolutely wrong for what she did she didn’t even warn the other people about their vehicle which wasn’t even in a reserved spot she just was being low down and wanted to take my neighbors vehicle with no proper cause ! The tow truck never came back ! The vehicle was still in my reserve parking when I got up this morning ! They even painted the wrong reserved parking spot that’s not even mines! Literally 3 spots over from me at another apartment building! I’m not lying play the calls back and check them emails because I spent her a photo of where my parking space was! Not to attention had to pay a $800 deposit with good credit and she couldn’t give me nor show me why I had to pay $800 ( my reserved parking is where the blue suv is ) the empty one is where my neighbors suv was how did she get that mixed up??!!!!???!!!!