Square9

I’ve been a resident here for about half a year now, and I have to say—Natalie, our property manager, has turned this complex into gold. Her attentiveness, kind nature, and genuine care for the residents are unmatched. She’s the kind of manager who doesn’t just do her job, she elevates the entire community. Every concern I’ve brought up has been met with patience, clarity, and real follow-through. I also want to thank the maintenance staff for consistently going above and beyond. Every work order I’ve submitted—big or small—has been handled quickly, professionally, and with a level of respect that’s rare these days. They treat residents like people, not problems, and it makes all the difference. Overall, the leadership and support here have made this place feel safe, cared for, and truly well-managed. I’m grateful to live in a community where the staff takes pride in what they do, and it shows every single day.

I’ve had ongoing issues with my management company since July 2025, which have yet to be addressed properly. I was initially told by the manager, that I would not be responsible for a pest control charge from that time and that we could discuss payment options if the charge appeared. However, in October, an $850.00 pest control charge was unexpectedly added to my account without prior notice or communication. When I followed up, I received conflicting information, and the charge remains unresolved. Additionally, my commission payments for August and September 2025 have not been paid, despite receiving clear communication from Manager confirming I would receive them. The lack of timely payment and clear responses from management has left me in a difficult financial position and has caused unnecessary stress