Mack Park Apartments

I Have always loved living here the office is great they worked with me, always communicated and makes you want to keep living there

There are many great things to say about this apartment complex. Eli is fantastic, a people person and genuinely cares about residents. Maintenance is always on top of everything! Oscar has always been incredibly helpful and respectful of our time and our home when fulfilling maintenance requests. This place is ideal for new apartment renters and college students. Now the reason for my rating is because of the location and neighbors in this complex. I can't even count the amount of times I had to call the cops because of the neighbors. We had neighbors who constantly smoked weed, loudly fought (verbal and physical) in their unit, and shot off fireworks next to our building. Genuinely the people that LIVE here do not care about their neighbors AT ALL!!! There's guest parking, but neighbors would always have guests park in resident parking and there were never any consequences, such as towing that was enforced for this. The other part is location. This complex is located off of McKinney street right next to a jail complex (juvenile) and a LARGE homeless population. While there's no issue with that on the outside, we've had homeless people come up to our door, FOLLOW us to our car, and doing drug deals in the field behind the property. Btw there is a MASSIVE homeless camp behind the property. We constantly heard gunshots, drive bys, sirens, and homeless people screaming by the nearby baseball park and in the woods behind the complex. As a small family, this is scary to see and experience. Another reason for my review was the floor in the kitchen. We lived in an upstairs unit and the floor was literally caving in. You could literally roller skate in the kitchen, that's how bad it was. We informed maintenance and they told us it wouldn't get fixed until we moved out due to the amount of work that would need to be done. Long story short (I know, too late) the apartment operations are great, but the area is not and neighbors SUCK. I personally wouldn't recommend for young families. This place is perfect for first time renters and college students.

Don’t move here if you can go elsewhere. Extremely unsafe complex. Had MANY instances while we were there. I lived with my boyfriend. I opened my front door and saw a homeless man touching my vehicle and other vehicles and then he proceeded to jump into the dumpster and never came out. I had to call the non emergency line to get him out. Also had a crazy neighbor leave a threatening note about stealing their iPad and the staff refused to tell me which neighbor put that note on our door. Also spotted two people walking around the dumpster area with knives so we stayed inside. Also had a homeless lady sleeping on my FRONT DOOR STEP which scared the heck out of me and my boyfriend. Next door neighbor also kept throwing their trash and cigarette buds into our back patio which was annoying. Old lady kept walking to our unit specially to let her dog pee and poop in our front lawn. Also had trash dumped at our front door MANY times. Not sure what was up over there my boyfriend and I were quiet and unproblematic. We stayed inside unless we had to work and just took care of our cats. Luckily we moved out and live IN A MUCH MUCH BETTER complex and area. Screw Mack park I felt like stuff would go down at any second.

I lived here for 3 years. Do not move here. If you are parents looking for a place to house your college student, do NOT choose this complex. It is unsafe and not well maintained. The only reason I’m giving 2 stars instead of 1, is because Ray (maintenance) was the friendliest and most competent staff member. He always went above and beyond. We genuinely miss daily interactions with him now that we own a home. The numerous bad things: 1) I kept a spotless apartment and still had roaches because some of the neighbors are filthy. Pest control is charged monthly, yet we only had one technician enter our apartment in 3 years. 2) Apartments are poorly maintained and never clean when you move in. Mold, peeling finish on tubs cause they just keep repainting them, carpet beyond its lifespan, rotting wood on buildings, water damaged floors and particle board cabinets/counters falling apart (and I was in an “upgraded” unit) I lived in 2 separate units and both were DISGUSTING when I moved in. They even admitted for the first unit that they didn’t have time to get it cleaned and simply apologized and didn’t fix it! 3) Was approached multiple times by homeless people begging for money in the parking lot and while leaving my apartment. One time a man even tried to come INTO my apartment. 4) Office staff (Other than Kennedy, she was kind) are completely incompetent and rude. Especially Kashmir. 5) Constant police presence. This is NOT a safe complex. I didn’t even walk my dogs at night because I was approached and threatened by men so often. 6) Water was shut off on at least 20 different occasions within our time living here. Often for SEVERAL hours or overnight and without notice. 7) the open field behind the complex seems great! But theres actually a homeless camp in the trees. 8) if you get a 2 story apartment, be prepared to be hot because the air conditioners suck. 9) Manager leased out our garage by mistake and told us to have everything out by the weekend. That’s not lawful and once I made it known, she relented. However, she would’ve done it anyway if I didn’t push back. There are so many things I could say in addition to this. But I would move to another state before I would live here again. Once again — thank you Ray for being the shining light in this dark place.