Hudson at Pecan Creek

Terrible service from the office and the management team here at Hudson and pecan creek. They are very bad with communication. And they do not care about their residence. In order to get any type of communication, you have to go physically inside of the leasing office to speak with them if they’re ever there. I have still not been able to access my parcel room or my gym. Over the summer, I have had family members over at the pool and we had to walk all the way to my complex of three flight of stairs just to use the restroom because we didn’t have a key to get into the leasing office for a bathroom. Also, today I was not able to access the parcel room without someone being in the leasing office. By the time I get off of work, the leasing office is closed. (Which means I’m almost never able to get my packages) That is very irresponsible on the complex because you never know what people are having delivered that they may need to access immediately like medication.I took a break at my job purposely too try to catch the office staff inside so I can get a package and the office was closed. Tomorrow be Christmas Eve and the next day being Christmas. I now will not have my package in time all because I don’t have a key fob after five months of living here. There has also not been any update on them. Majority of the residents here cannot access their amenities.

Although the apartments are great the office staff is very unprofessional. I have lived here since July and I have never been able to access the gym not once. The only time I seen the gym was during the tour. I have caught at least once a week asking for a key fob to the gym and I’ve been met with the same response every time. It’s either we have a new manager or we’re working on it. It’s been almost 5 months and there has been no progress made. I called the office plenty of times asking for updates and no one ever gets back with me. Last week I spoke with the representative by the name of Daniel, and he was extremely rude to me. After placing me on hold he even hung up the second time I called.. Upon moving in my advertise amenities was a business center, a pool ,and a gym. If Part of the reason I’m moving in is because of amenities that I’m able to use what good is that?I also work from home and I’m never able to access the business center unless they’re there. I’m also not allowed to access the parcel room if it’s not business hours. By the time I get off work and I try to retrieve a package I never able to get it because If the office is closed then I can’t get in. I’ve had medication delivered to the parcel room that I needed the day of and I wasn’t able to access it because the office closes by the time I’m off. I’ve spoken to the property manager, and she assured me I will have an update by this week and the regional manager would reach out to me. As of now it has been over a week I still have not heard from the regional manager, and the property manager has not even given me an update. On top of that I had to physically go to the office to speak to the property manager because they told me she wasn’t there but when I seen her walking out the leasing office, I asked her what was her position. So far my experience with the office has been a very unpleasant. I’ve been asking to speak to a manager over five months and they have yet to contact me