Urban House

This is the worst rental in Dallas, terrible, awful, and expensive. They charged me a huge down payment, and when I went to leave, they charged me $200 for even a scratch on a door. They charged me for using the stove, for paint wear, for an apartment that wasn't even renovated, and I lived there for two years. They are scammers. The neighbor's dog peed on my balcony every day, and they charged me for it being stained, even though it wasn't my fault. I reported it several times, and they did nothing. It's a property where I would never live again.

Jeremy Miller was amazing to work with! He is extremely knowledgeable, professional, and truly customer-focused. He made the leasing process so easy and stress-free, and you can tell he genuinely cares about helping residents. I highly recommend asking for Jeremy if you’re looking for a new place! Just applied, and will be moving in soon. So excited, thanks Jeremy.

From touring to move in, everything went smoothly and everyone at Urban House was welcoming. Jeremy was very patient and great in helping me find my perfect apartment and made move in easy with his responsiveness. Enjoying the complex so far and love the location!

My experience with applying for this property has been smooth, they worked with me with all my questions and concerns, I didn’t feel pressured by the process at all, I’m sure all the agents working there are good choice, but I would recommend Jeremy! I will update with my living experience.

Updated review: I wish I would not have renewed my lease. Unfortunately, in October, they switched to new management under Greystar. Lots of things have changed and the communication has virtually stopped since then. You will go weeks without anyone replying to your emails. They changed the late fee policy without informing anyone in the complex. It’s unfortunate that a place can be so good and then management changes and it makes it a terrible environment. I am counting down the days and months until my lease is over. I just renewed my lease for a Third year here. The facilities are well kept and maintained. They have an incredibly large dog park, dog wash station, coffee shop, gym, and pool. It is a quiet complex I’ve never felt unsafe or frightened. Any maintenance issues I have had have been handle in a timely manner. Alesha the property manager is very attentive when you need help and the office staff does a great job at communicating. I would definitely recommend living here and am excited to renew for another year.