The Village Dallas

I enjoyed my time here. Maintenance was always quick to resolve issues, friendly staff, clean grounds and parking lots. The apartments are overpriced, but you get many amenities such as 24/7 security, walking distance to coffee shop, big gym, and sports bar. The other perks are expensive restaurants/services or things you don't really use. Leaving because the rent isn't worth the price anymore. All of the amenities and events are open to the public, so it's not really special or exclusive. You can tell they're more money driven lately than community driven with prices and where the money they earn from the overpriced rent goes. I had been planning to go to the Christmas pop up this weekend, but only on their story on instagram was it posted that it was closed due to a private event. This was not an issue last year. Super disappointing, and sad to go.

I’ve made the Village my home for more than 20 years because the 24/7 maintenance and the service are always top notch ... and because I love the expansive, expertly-maintained beautiful green spaces, lake and walking trail. My creekside apartment view absolutely cannot be beat! The location is ideal for accessing downtown, White Rock Lake, Greenville Ave spots, NorthPark Mall, and the major highways 2 blocks away make commuting faster in every direction. No matter who answers my call, email, or maintenance ticket, every request I've submitted has been handled promptly and professionally. When my A/C went out one Sunday morning at 2 am, the 24/7 on-site crew arrived within 15 minutes and the entire A/C unit was replaced within the hour! And I love that the Village is obsessed with preventative maintenance. Tree trimming every fall keeps limbs off the wires when ice or strong storms hit. Many times, my power has share stayed on, even when the neighborhoods around us were without electricity for hours or days. Crews do annual checks, maintenance and painting of every building and parking lot to keep them in great shape. They have 24/7 security officers on patrol, by car and by horseback to keep an eye on things in the green spaces between buildings. The Village communication with residents is excellent. I get weather/situational alerts and routine messaging about upcoming maintenance projects, plus resident activities happening on site at the huge fancy gym (free to residents), Vegas-style pool, restaurants, outdoor concert area, pickleball and volleyball courts and athletic fields. The Village has it all and does it all well, in my opinion.

This is from a resident who has been living in the village since 2019, specifically the Gate community. The quality of the service of the Village as a whole has declined. The demographics that the Village pays the most attention to are young college aged or young professionals who like to drink excessively. If you have a family with kids, you will not find many activities anymore. The Gate specifically has been treated like a forgotten community. Every single summer for the past 3 years, the main pool here at the Gate is closed more days than open; this year it looks like a green liquid from a chemistry experiment gone wrong. The Gate club house has been closed since 2020. The club house was a place Gate residents could have birthday parties for their kids, or have gatherings too big to host in your apartment. The club house was closed as a way for the Village to "encourage" Gate residents to use the newly developed country club as a hosting spot at a really expensive rate. What the Village failed to realize is that the Gate residents live at the gate because of their limited budget; so, most of the Gate residents will not pay way more to have a party at the newly developed country club spot. They will go somewhere else to throw their party. Had the Gate club house remained open, Gate residents will have more than likely reserved it and the Village would not have lost this income. However, the beautiful Gate club house overlooking the pool has remained closed for about 5 years now not being used for anything. Next, Gate does a terrible job at maintaining the cleanliness of the walk ways when it rains. Mud leaks onto the walk way and water accumulates making it impossible to walk on the walkway without getting both muddy and wet. There are metal barriers that are used in places within the Gate that don't have this problem; I have asked them numerous times to get the metal barriers installed in these problematic areas, but my suggestion has landed on deaf ears. This is especially frustrating when one of the places that is very muddy is our paid covered parking spot. We expect to have a parking spot that is absent of mud every time it rains, but this too has not been corrected. Lastly, appliances at the Gate are old and remain old. If you expect to have appliances that are work consistently and are newer, forget it! The fridge, oven, and dishwasher are all from the 90s and even if they replace them, they will not replace them with newer models. Like I said, the Gate is treated like a neglected child by the Village. Having said all of this, I still believe that overall, the Village (there are newer and communities other than the Village that may get better treatment) is still the best apartment complex in the city but beware of the specific community, the Gate, does not get the amount of attention it once did and deserves.