The Lucas Apartments

UPDATED: Since posting my original review, my boyfriend and I have made the difficult decision to break our lease. Unfortunately, we could no longer live on this property due to the continued disregard for resident safety and cleanliness. Aside from the doors being temporarily fixed, none of my previous complaints have been meaningfully addressed. The property remains dirty and continues to deteriorate rather than improve. What ultimately forced our decision was a serious safety issue: a homeless man was sleeping in the stairwell directly next to our front door for weeks. During this time, we repeatedly called security, only to be sent to voicemail, and it appeared that no action was taken. On two separate occasions, we encountered this individual actively using meth in the stairwell while we were trying to take our dogs outside. This individual was able to access the building because the stairwell door has been broken for over six months. Management has made no real effort to repair or replace it, despite the obvious and ongoing safety risk. No tenant should feel unsafe exiting their own home or ignored when reporting serious concerns. Sadly, that has been our experience here. ORIGINAL Review: My boyfriend and I moved into The Lucas a little over a month ago. While we love the layout and size of our apartment, and the interior itself is really nice, our overall experience living here so far has been disappointing due to how poorly the rest of the complex is maintained. One of the biggest issues has been valet trash. It’s supposed to be picked up Sunday through Thursday using a provided bin—but we never received one, and it seems like many residents didn’t either. As a result, trash bags are left scattered across the hallways, sometimes for days. The trash often goes uncollected, which causes the hallways to smell and the floors to become sticky and dirty. Maintenance inside our actual unit has been good and timely, but the rest of the property is falling apart. The elevator near the garage is missing a middle panel, leaving wires exposed and easy to tamper with. Two out of four garage door handles are broken off, which makes entering and exiting risky—someone could easily barge in from the other side. Several exit signs are broken and hanging from the ceiling, and none of these issues have been addressed since we moved in. Another major letdown has been the pool area. The lounge chairs that you’re supposed to be able to lay out on have been completely destroyed. Almost every one of them has huge slashes, as if someone vandalized them, and they haven’t been repaired or replaced. Security is also a concern. A number of doors that are supposed to be locked for resident safety either don’t shut properly or don’t lock at all. I also want to mention that the stairwells are completely unkept. There are cobwebs in every corner of each step and it seems like it hasn’t been cleaned or washed and over a decade. Also, so far this place is not pet friendly. We have been out of dog baggies outside in each station since we have moved in as well. And dog wastes lines the sidewalk and outdoor areas. Animals are peeing and pooping in the hallways and stairwells and it’s starting to smell. While we truly enjoy the inside of our apartment, the condition of the shared spaces and lack of attention from management makes it hard to feel comfortable here. Unless these issues are taken seriously and addressed soon, we wouldn’t recommend The Lucas to others. It seems as if this has been going on for longer than we have lived here. One review is over a year old with similar and ongoing issues.

I will start by saying I’m only posting because I just terminated my lease in December and now I feel safe to speak about my experience. I lived here for over 2 years and my experience was AWFUL. For starters when there was an individual from the front office, during business hours, who was outside of my apartment door by the exit who made sexual inappropriate comments and harassed me as I walked away. When I confronted office management about needing his name and information for a police report, they said I could file but refused to give me the individuals information, even though I have emails saying they identified him. And I was ignored after that, when I was in fact making a police report, they did not provide the requested information and never returned any emails. In Oct of this year I reached out again due to my registered vehicle being missing. I asked if anyone else was having break ins or if the gates were not working while I was away since I travel for work. Since they told me no, I asked if they could check footage since the vehicle was parked there and I told them the time frame it had to have happened at. I was told NO. They would only report it and check cameras AFTER they got a police report. She wouldn't even ask her manager to check just to give some insight on what might have happened. It was IN FACT, STOLEN. And they did absolutely nothing to help except make excuses that the gate wasn’t left open when I in fact have a picture of it staying open when they said it wasn’t broken. It was stolen by someone that walked by and it was abandoned in a parking lot later on. These are only the latest two incidents I had here but there are way more. They are a complete joke sending out emails and notifications saying “it’s been a quiet night in your neighborhood” when the purpose of those emails are to keep tenants updated and aware of any crime in the complex to keep them safe. This will be your future at this complex. Photos are broken gate and cops finding the car.

I had a great experience living at The Lucas Apartments for the past two years. From day one, the community felt welcoming, well maintained, and comfortable. My time here was smooth, peaceful, and honestly one of the better apartment experiences I have had. Paulina deserves special recognition. She was patient, professional, and genuinely dope to work with. Anytime I had a question or needed help, she took the time to walk me through things without rushing or brushing me off. You can tell she actually cares about residents and takes pride in what she does, which makes a huge difference. Because of my experience and the way Paulina represents the property, I speak very highly of The Lucas and would absolutely recommend it to anyone looking for a place to call home. If you are considering leasing here, you will be in good hands. Nothing but positive memories from my two years here

Ruby at The Lucas was absolutely wonderful. She welcomed me with a warm smile and great energy from the moment I arrived. She listened attentively, answered all of my questions thoroughly, and made the entire experience very pleasant. The property is beautiful and well maintained, and the staff is truly professional. I highly recommend this community!

To begin this review, I want to start off by shouting out Paulina, Neysa, and the other young lady that works the front office. These women have not only been such a big help with my transition into my new home, but such a joy whenever I walk into the office. Always greeted by the biggest, warmest smiles! Super helpful, very friendly which makes coming in so easy. As far as the apartments, I’ve never felt so at home so fast. Clean, friendly neighbors and such beautiful amenities. Moving into the Lucas was one of the best decisions I’ve made in a really long time! I love it here!!!