The Lookout

The front office staff is always helpful and informative.

Living here has been such a positive experience. The maintenance team is always on top of things and super reliable, which I really appreciate. The leasing office is just as great, everyone is welcoming, helpful, and actually takes the time to make sure you’re taken care of. It doesn’t feel transactional, they genuinely care. It’s rare to find a team like this. They really go the extra mile and it shows.

Stains all over the carpets from the garbage pick up. The halls smell. You aren’t given a fob. Only access to doors is through your phone. App has issues constantly. Garage doors are always broken and left open. My car has been broken into 3 times. Apartment complex does nothing about it. They will put notes on your door threatening to take your dog to the pound for barking. The pool area is never cleaned and has a weird color. They never do walk throughs or if they do they just don’t care about the place being clean. I’ve seen roaches in the halls several times. Dog poop in the elevator and halls. I’ve heard that some people have nat issues. We used to have bikes for the trail. Those are gone. The list goes on and on! Pictures attached. In response to the comment back from the property: I emailed you the carpet pictures months ago. You ignored me and did nothing about it.

Prospective renters should be aware that your vehicles can be towed without lease authority or legal basis when parked in garage residents pay for. Hilltop Residential and The Lookout Apartments knowingly allowed their contracted towing company (JLS Towing) to come in the middle of the night and tow paying resident's private property using predatory and UNLAWFUL towing methods. I brought this to onsite management's attention and I was told there was nothing they could do and was given contact info for the tow company. Here are the facts: I am a paying resident of the Lookout Apartments, a single father and a disabled combat veteran. On December 19, 2025 at approximately 2:30 AM, my vehicle (TX plate ----DV4) was towed by the apartment’s contracted towing company solely because my registration was expired. The vehicle displayed a current resident sticker and was otherwise legally parked, operable, and authorized to be in the garage. Key facts: My lease does NOT require current vehicle registration as a condition of parking. Texas law does not allow private property towing based solely on expired registration when the vehicle is otherwise legally parked and not abandoned. This appears to violate Texas Occupations Code Chapter 2308 and Texas Administrative Code §86.700–86.709, which strictly limit when non-consent towing is permitted. As a result of this improper tow, I incurred: Towing and storage fees Uber fees Lost work time and disruption Not to mention, my 6 year old missed half of a day of school This was not a misunderstanding—it was an unauthorized non-consent tow carried out without contractual or statutory authority. I have filed formal complaints with the Texas Department of Licensing & Regulation (TDLR) and the Better Business Bureau, and I am pursuing reimbursement.