Northpoint Apartments

If you are thinking about renting with this company please don’t !!!!!!!! RUN AND STAY AWAY. I moved out June 30. 538 W Kearney st 75149 I just received a refund of $380 from my security deposit on SEPTEMBER 12. I was originally told I would receive $1,100. Where did that money go ??? I have no idea because nobody has answers for me. I am being charged with a cleaning fee when I have spoken to many people from corporate and also showed proof that I had a cleaning service deep clean my home !! Andre even told me I was already approved to receive the cleaning fee back. But they decided to keep the money! I am also being charged because there is no smoke alarm in the living room… there was NEVER a smoke detector in the living room !! I’m you check the photos from the listing on Zillow you will see that ! I don’t understand how that’s my fault or why I should pay for that ?! Andre Thirkield is the worst property manager as well!! You will never be able to reach him ! This whole company is a mess ! They never know what’s going on, don’t have answers for you. Can’t speak to anyone!! Please just stay away from a company who lies, can’t give you a straight answer, and a theft company. **** It is now August 22, it had now been 53 days since I moved out. I have talked to corporate and Andre about my deposit and nobody can get me a straight forward answer as to why my deposit hasn’t been sent. I have been patient but I am very angry at this point. I will take this to small claims court if I need to. *** Property manager Andre Thirkield ignores ALL calls, texts, and emails ! I moved out of a rental property on June 30 and it’s now July 15. I’m trying to get my deposit back and like always he ignores every call and text. This is how it was for the past 2 years I rented with Northpoint. PLEASE who do I need to contact to get my deposit back ! This is ridiculous!!!!!!

3 weeks from my original post and still, we have yet to receive our refund. After all the headache of going back and forth for a MONTH, we received ONLY confirmation of the amount we would be expecting last Saturday, 8/23. Since then and even before 8/23, I have emailed Andre nearly everyday asking for confirmation on how it will be refunded and the time frame. We were told original payment method and then days later received an email requesting for bank account information via the portal. Ive been consistently told over this past month that the refund can take 3-5 business and we have been far from that. Not to mention, we got confirmation from Alexa on 8/18 that a full refund has been approved. If its been approved and they were able to confirm dollar amount to the decimal days later, where is it?!?! I have countless emails on emails and calls/voicemails I have left just asking for a time frame and how it will be refunded. Since 8/1, our experience with Northpoint has been nothing short of a nightmare. I no longer bother calling as I just get transferred to Andre who is never available, and I dont bother leaving voicemails as he doesnt listen to them. Just countless emails as no one can take accountability on miss information being provided so I need it all in writing. We are consistently being told one thing and then another happens and we are the ones paying the price. Please save yourself the stress and headache of dealing with this company. Over a month and still have yet to get a penny back for a home we never even stepped foot in because a family of 6 was staying there for over a week. I need a response from someone immediately in regards to where our money is and how we should be expecting it. The hard work is done, I had to raise hell to get the refund, you all can provide the amount, now where is it?!

Zero stars is well deserved. My fiancé and I were scheduled to move in on August 1st, with a fully loaded U-Haul. Upon arrival, we find a family of six living in the home we had paid rent for and had utilities transferred into our name. The family claimed they had paid rent, and the back door was left unlocked—allowing them access to the property without a key or full payment being made. They had been residing there for a full week prior to our move-in date and were being scammed. When we raised the issue to see what assist can be offered, our property manager’s response was, “This isn’t really an 'us' problem,” and “This isn’t something new that happens.” We were assured the back door would not have been left unlocked, yet somehow a whole family had moved in a week before, and the company had no knowledge. No locks had been changed, there was no forced entry, and no signs of damage according to the police report. We were immediately shown other rental options to choose from—an additional inconvenience. But if this can happen without the company’s knowledge at one property, how can we be confident it won’t happen again elsewhere? Since this occurred on a Friday and the office was closed over the weekend, we couldn’t start the refund process until Monday morning. Despite leaving a voicemail and an email on Saturday, we had to follow up multiple times before any response was given to confirm our request. We were told to expect a refund within 3-5 business days and here we are on Wednesday, still waiting on confirmation from the owners to even BEGIN processing the refund. I understand that these processes take time, but because the company failed to ensure a smooth, safe move-in and pretty much allowed another family to live in the property, we are now scrambling to find a new place in the same week our current lease expires. The property is you all's responsibility. And the backdoor was left unlocked and accessible! We are also facing additional setup fees to be able to move while still awaiting a refund for our deposit and first month’s rent. How is this not your problem? How is no one being held accountable for a family having unauthorized access to your property? How is it that we are the ones suffering losses—from lost workdays to friends and family taking time off to help us move, to money spent on a U-Haul and moving supplies that we didn’t even use? On Monday around 4/5 PM, after waiting since 10 AM for confirmation, I finally received an email from Andre. I promptly responded with the requested information, followed up Tuesday morning to confirm receipt, and left a voicemail that afternoon due to lack of updates. I was told from a rep that I would receive a response within 30 minutes but didn’t hear back until 8 hours later—at 9:30 PM—with a vague message that we were still waiting, with no update. This is an urgent matter, and while I have tried to be understanding of the inconveniences, my frustration lies not with the time the process takes but with the lack of communication. Excuses about why it’s difficult to take a few minutes from a “very busy” day to respond to a client in crisis are unacceptable. When there is no update, the minimum expectation is timely communication confirming that status. Andre initially confirmed the refund was submitted, but after I called back, I was told by someone else that it had not been submitted and that we are still waiting on owner confirmation to proceed. This entire experience has been a nightmare. We are currently “just waiting to get a response,” but unfortunately, we no longer have the luxury of waiting. 0/10, would not recommend.