Infinity on Yorktown

Char is amazing! Handled my problem with people continuously parking in front of my garage leaving me trapped and is always quick to find a resolution that best fits the needs of the property and the residents.

I ran into an issue with parking and was unsure how to go about it. Char was a great help to me in figuring out the correct solution. She was very kind and stayed up to date with me throughout the whole process which, thanks to her help, ended up working out.

Eva welcomed me with open arms this morning! She helped me with my ESA for my fur baby! She had me laughing from ear to ear today! She’s a great and fast assist! Customer service is on point! Thank you for your service!

Not a fan - no ac, electricity went out, car towed. middle of summer. only been here one week

Hi, I wanted to follow up regarding the towing situation. I was originally told that I couldn’t purchase an additional key fob and that my friend would need to be added to the lease to receive one. Based on that, I began the process and had been actively trying to resolve everything for several days before the weekend, since we have opposite schedules and I knew coordinating would be difficult. During that time, I was also relying on the call box, which has not been working. I had reached out for assistance on how to operate it, but the issue was never resolved. Additionally, I was never notified that the new lease was available to be signed through email nor application notifications , so there wasn’t a clear way for me to know that step had been completed or that anything further was required. At the same time, my friend had already been receiving resident emails, which made it seem like she was already in the system. Therefore she no longer registered her car as a visitor. At the time her vehicle was towed, I was working a 3pm–3am shift and didn’t have access to my phone to register the vehicle. By the time I was able to check, it had already been towed. Given that I followed the guidance provided, made repeated efforts in advance, and encountered multiple issues with communication and property systems, this situation feels like a breakdown in process rather than intentional noncompliance. It has also left me without transportation and impacted my ability to work. I do feel targeted and disregarded at the point . The negligence I’ve received is very disappointing. I’ve been kind and patient throughout the process. Because of this, I’m requesting a one-time credit or reimbursement for the towing cost. I’d really appreciate your help in resolving this fairly.