Icon at Ross Apartments

I have lived here going on a year now, and was considering even staying for an extra year in a larger apartment, however, I am absolutely FED UP! I have had to put in my 3rd work order in over 2 months for my HVAC unit because the cooling feature is not working properly. Someone will come in, pretend like they do something for an hour, it will work for a week and then AGAIN it stops working. This has resulted me into having to run my AC 24/7 with over a $300 light bill for a 700 Sqft apartment. It then takes them at least 3 days to even get to the work order because they are answering them in "sense of urgency" -- Interestingly enough I have a ring camera and have seem them change neighbors air filters before addressing a unit that isn't even working??? Will not be resigning-- do not move here, the "cheap" rent for uptown-ish area just isn't worth the hassle!

We moved to Icon At Ross November of 2025. The few maintenance request we had were taken care of within 24 hours. Zach, Alex, Flor, Romero and Javier are the team and do a Fantastic Job! The office staff with our new Manager Melina , Assistant Manager Bri, and Desiree and Eduardo are all very patient and listen to you. They have to be as much as I talk! :) Things are moving along smoothly to correct issues left from whomever in the past that did not work on keeping things looking and working as they should. We understand a Corporation like Simpson Properties is a business and has to make money. Spending a little to make things work properly is a must. Hopefully the rent will not go up ! LOL. It will be a TAX write-off for them anyway right? :) The Exit gate for the parking garage(the main gate onto Flora st) has been broken for over a year. We got an email just last week, today is 2.1.2026 saying they will be replacing it! No ETA. Using the other gate is difficult at times when you have cars coming from either direction trying to enter and exit. Slow and steady and make your way out or in. :) Many doors to stairwells have broken hinges or do not shut at all. The exit gates to the stairwell from the exterior of the building do work though with security sensors with your fob. Thank goodness for that! It is an apartment so you will have inconsiderate people, it is life. They put their Valet trash out without the can and some have liquids that stain the hallways. They do not put their trash out when we are supposed to. The Trash rooms are getting much better, air freshneers on automatic spray have been installed! Yeah! Again you have people too lazy to put their trash down the Shute. Towing is to start in the garage tomorrow!! There are cars that have not moved for many months and have inspection stickers dated back to the year 2023! You just have to laugh at someone being that out of tune with reality on keeping your car in good standing. Some have enough dust/dirt on them you can plant a watermelon seed and it will grow! LOL , but I have to be honest, there are like 5/10 like that. Since the office has sent emails warning of the impending tow on 2.2.2026 and to register your car, we have noticed many disappearing. They should remove the first and last parking spots on each row of each level of the parking garage so two cars can pass each other more easily. Tenants really need to utilize the mirrors the property has on each level to see cars coming towards you on the next level. The complex I think is about 10-13 years old I Think and has changed hands a few times with different Property Owners. The apartment is very well insulated I have to say. Lighting is good inside and out of apartments , throughout the property. Our apartment is in very good condition. So it still looks new in a way. We like that. We are on the top floor so do not have to worry about people above us. So far we have been lucky and do not have extremely noisy neighbors. If we ever do, we will certainly let them know as you should in a polite way :) I can say I give it a 4 star from the last place we resided at. That was a 2-3 for sure. I will give a 5 star if our rent does not go up in January of 2027! Fingers Crossed! Thanks for reading this entire lengthy rant haha. I got an email from Icon asking for my positive review, so there you have it!.

Eduardo was one of the best leasing agents I’ve ever worked with. He was super personable knowledgeable and knew all the small details about everything he even gave me a tape measure to make sure that my bed would fit in the room 😂. You could tell that he truly enjoys his job. He did such an amazing job that I applied while on tour.

I’ve written hundreds of reviews and shared thousands of photos on Google Maps, but I’ve never felt so strongly about leaving a review as I do now. If this helps even one person avoid the experience I had, it will be worth it. I moved to Dallas from Chicago on a tight schedule. My leasing agent was wonderful and really helped make the move easier — she was the one bright spot. Unfortunately, she no longer works here. This community is extremely poorly managed and feels unsafe. The overall quality has gone downhill, and the management company (Simpson) seems to have abandoned proper oversight. Packages often go missing, and vehicle break-ins are common — I’ve seen broken car glass on the garage floor multiple times. Some residents have even reported stolen cars. Electricity bills are suspiciously high, and it makes you question whether the meters are functioning correctly. Trash is frequently left around the property. The pool is dirty, gym equipment stays broken for long periods, and the elevators are often out of service for months at a time. Maintenance staff behaved unprofessionally and made me uncomfortable — I didn’t feel safe letting them in without a camera running. One of the most alarming issues: I found a random storage unit filled with tenants’ personal documents — including things like pay stubs and ID numbers. Refer to the picture attached! Those are tenants personal docuembts! That’s an unacceptable breach of privacy and shows how carelessly sensitive information is handled. I’ve also seen homeless people sleeping inside storage areas. If you do decide to move here, install a camera inside your apartment and outside your door, and get theft insurance for your vehicle. This property desperately needs proper management and serious attention to resident safety. Until that happens, I recommend looking elsewhere.

I am extremely disappointed with the management and maintenance at Icon at Ross Apartments. The garage door has been broken for months, forcing all residents to use a single exit. This has created a dangerous situation, and my vehicle was recently hit inside the garage as a result. The issues started right from the beginning. Shortly upon moving in, I discovered that my AC unit was broken. When maintenance finally addressed the problem, they entered my apartment for hours, making a ton of noise while I was trying to work from home. It was incredibly disruptive. The mail room and trash chute are absolutely filthy, with no signs of regular cleaning. The hallways smell awful because dogs pee everywhere, and the outside areas are littered with dog poop and swarmed with flies and trash. To make matters worse, people frequently sneak into the apartment complex and pool area, and management seems to have no effective solution. It’s clear that they do not prioritize the safety or cleanliness of this property. I would strongly advise looking elsewhere for a place to live. This place is not worth the money or the stress.