Gallery at Turtle Creek Apartments

I have loved living at Gallery- Daned and Krista, and all, have been incredibly kind and willing to assist. The community is well maintained, solid maintenance response, walkability, pet friendly, great location in Turtle Creek/Oak lawn (right off the strip!) Could not recommend more!

Max gave us a property tour and he was so friendly and knowledgeable. We look forward to visiting the property again at a later date.

good place for rest

UPDATE: Management knows how to reach me. I am also not interested in your generic and scripted response which is the same verbiage time and again without any real attempt to solve the problem. Your team is well aware of my struggles with the lack of communication and your Regional allegedly had a conversation about this. Your response is a perfect example of the stonewalling I mentioned in my original review. It is a hamster wheel I am not interested getting back on. This is the game that's played; Show concern, state interest in resolving it, then disappear and start over when the resident complains. Your team can call me with a solution. That is all I am interested in. Gallery at Turtle Creek has overall been the absolute worst apartment community I have ever lived at. Elevators are always down for months at a time. Another consistently broken item is the roll-up garage door to the secured parking garage. The reason for this, according to management, is due to a resident running their vehicle into the garage door, however, this incident took place almost two years ago. Again, management loves to use the outdated excuse that a part is broken, the vendor has been notified, and the part is on order. As of today's date the community is still without a functioning garage door and has been for almost a month. Overall, between the elevators and garage door, I would say these items have only ever functioned less than half the time I have lived here. Solicitors enter the garage, guests park in resident spots, and the garage is anything but a secure place to park vehicles. I have also struggled with the garage not having enough parking spaces to accommodate the amount of residents living at the community. Because of this, I opted to pay monthly for a reserved space only to struggle with other people parking their vehicle in my parking space. In conjunction with these malfunctioning items, the door from the garage into the building has been haphazardly maintained to the point it either doesn't open with key fobs or fails altogether leaving it constantly unlocked. The Butterfly intercom system also fails consistently and is hardly ever online, rendering that security function useless as well. The community also claims to have a courtesy patrol officer, however this individual is not an employee of Greystar, but rather a regular resident with a job who receives a rental discount. I have tried a few times to reach out after hours for assistance and calls are never returned, yet he happily lives at the community paying less rent than everyone else. The primary demographic consists of college-aged kids, and I have struggled with a neighbor throwing parties during holiday breaks and allowing drunk guests to wander the hallways screaming and playing loud music at 3am. Finally, the elevator closest to my unit radiates an awful sound of grinding and banging metal that permeates throughout my entire apartment 24/7/365. I've had packages placed in the wrong lockers without a way to retrieve them, and anytime I have reached out for help my messages go unanswered. The same goes for my parking spot that has been taken, and any other issue I've had that's required management's assistance. I have desperately reached out to management and maintenance for help only to be ignored. Overall, the experience here is to stonewall and gaslight you into submission. No one returns emails or phone calls for assistance, including the regional manager. The only time you will hear back from anyone is when your lease is up for renewal and they are trying to smooth things over to retain your residency. As someone who has worked in property management, I can say this is without a doubt the worst place to live, with Greystar being collectively an atrocious management company to be a resident at. Their approach to customer service is to be insulting and strictly money driven. If building owners want to continue maintaining a high occupancy percentage, they might consider implementing some service in an effort to retain residents.

I recently toured Gallery at Turtle Creek and had a really great experience. The community itself is beautiful and feels very well maintained. The amenities really stood out to me, especially the newly updated terrace, which looks like an amazing space to relax or hang out with friends. Max from the leasing team was also fantastic during the tour. He was welcoming, knowledgeable, and took the time to answer all of my questions while showing me around the property. You can tell he really cares about making sure people have a great experience when visiting the community. Overall, I left really impressed with Gallery at Turtle Creek. Between the great amenities, the updated terrace, and the helpful leasing staff, it definitely made a strong impression during my visit.