District at Midtown

⭐️ 1 star I pay for a reserved parking spot that is clearly listed in my lease and that I have rented for YEARS, yet someone repeatedly parks in it with zero consequences. When this happened most recently, the towing company listed by the complex did not answer, and when I went to the office for help, the office lady handled the situation extremely poorly. Instead of verifying lease records (which would have immediately confirmed the spot is mine), she called the person whose car was in my space and simply took their word that it was “their spot.” No verification, no accountability. I then had to stand there while she tried to convince the person by name to move their car — as if this was a personal dispute and not a clear lease violation. The fact that management knows who the person is and still refuses to enforce the lease or hold them accountable is completely unacceptable. This was not only dismissive and unprofessional, but it shows a failure to provide services that residents are contractually paying for. If residents are required to pay for reserved parking, management is also required to enforce it, including ensuring the towing company is responsive and that staff actually verifies lease agreements instead of guessing. This issue has happened multiple times, and there is apparently no escalation process, no manager available, and no protection. I am extremely disappointed and frustrated. I am simply asking for what I pay for and what is legally included in my lease — nothing more.

I have lived here at this property for over 4 years and the new administration has done phenomenal!! Every time I request a work orden the service is quick and efficient. I do recommend this place.