City Place Apartments

Be prepared to face $750 in move-out “cleaning” charges, even with no damages. I was informed that per the lease, this is their common practice. See attached photo, which states that these charges are automatically applied. I’m writing this as someone who takes care of where I live and has never lost a deposit. I knew I wouldn’t be in my unit long, so I was intentional about keeping the apartment in perfect condition. I didn’t mount my TVs, I hung only 3 pictures and one shelf, I avoided anything that could risk damage. There were no stains, no spills, no pets, no damage of any kind, and I cleaned the unit before handing over my keys. I have moved into a larger unit within the same building and was excited to make it a home and stay for several years. I wanted to hang shelves, mount my TVs, decorate, and actually settle in. But today after being charged $750 for a few nail holes and basic living, I’m now second-guessing everything. During my move-out walk-through, the staff even told me everything looked good, and that aside from standard paint, the only thing I may be charged for would be any damage to appliances. There was zero damage. So imagine my shock when I received $750 in move-out charges. Here’s the exact breakdown of what they attempted to charge: • Carpet Cleaning: $135 • Apartment Cleaning: $185 • Painting: $260 • Buffing the Stovetop: $70 • Trash Removal Fee: $50 (there was no trash left inside the unit, I utilized the valet service) • “Heavy Carpet Cleaning”: $50 TOTAL ATTEMPTED CHARGES: $750 Two of these charges were completely unjustified and I was able to get them removed: • The trash fee was added even though I followed every valet trash rule. • The “heavy carpet cleaning” fee was added even though the carpet had no stains, no spills, and no pet damage. After pushing back, I got those two charges removed , bringing the total down to $650. But even $650 for an apartment with no damages is unreasonable and feels like a blatant attempt to profit off tenants during move-out. If you are considering moving here, expect hundreds of dollars in additional “cleaning” charges, even with zero damage.Realistically, budget $700–$800 for move-out fees, because that is what this property will charge. I genuinely like my new apartment and had planned to stay here long-term, but the move-out billing practices feel inflated, arbitrary, and deeply unfair. The system feels designed to ensure no one receives their deposit and ends up paying upon move out. Updating to add- now that the cleaning product smell has worn off in my new unit my flooring in the kitchen and laundry room smells like pee from the previous unit, and there are other problems as well. I have not been able to get maintenance out here to help with issues in the new apartment.

I lived here for 4 years, and the worst part of my experience was the MOLD. It was coming out of the air vents and visibly spreading around them. Management was ok — Tyler was helpful and had the vents professionally cleaned, but the mold inevitably came back. It eventually spread to my shoes and carpet, forcing me to throw away many of my belongings. It was the property’s responsibility to properly remediate the hazard, and I should not have had to deal with the cleaning process myself. Yet, when I moved out, they still charged me a cleaning fee, despite the fact that I had deep-cleaned and sanitized the entire apartment due to their unresolved mold problem. I know this wasn’t just an issue in my unit because I frequently saw the Pur360 mold testing company vehicle at the complex. They also charged me for painting the unit upon move-out, even though repainting is standard for new tenants. Management seems determined to find any excuse to withhold deposits and add unjustified fees. The elevators are constantly broken and rarely repaired in a timely manner. The only elevator that accesses the 7th-floor parking garage (where guests park) was out of service for four months, forcing guests to walk up and down six flights of stairs — completely unacceptable. The hallways and elevators also stink. There’s often dog urine and feces in the elevators and hallways, which soak into the carpet and cause a disgusting, lingering smell throughout the complex. I understand that every apartment complex has issues, but this was completely unacceptable. Yes, the rent is cheaper than nearby properties, but you’re trading a few hundred dollars for unsafe and unsanitary living conditions..

Norma (leasing agent) deserves 5 stars!! I was supposed to pick up my keys today for my unit. Norma called me before I arrived to let me know that my original unit had some issues that would not be ready by my move in time! She took the time to walk me through both units and show me the issues that are unable to be fixed. She proactively swapped me to another unit and was so helpful during this process. I appreciate her and her customer service so much!

I lived here for 3 years and it was okay up until the last year. The management was awful and not helpful at all. Be prepared to lose your deposit and be charged stupid fees like carpet damage and tub resurfacing even though its not your fault. Horrible property, cheap amenities/features, disgusting hallways, and an even worse management team. Oh don't get me started on the freight elevator that's been broken for almost 3 months... made moving out cost way more due to the movers having to use the stairs and take more time. Stay far away from this property, it was a nightmare to deal with and it's just an absolute joke. Will never live at another Weidner property again.

I moved to Cityplace Heights this week. I would like to start by saying that the customer service here is on point. Working with Norma from the leasing office was such a great experience. She clearly understood the assignment and gave me everything I asked for. She went above and beyond to make sure my move was a success. I really appreciate her kindness and professionalism. My place overlooks the downtown skyline. An easy two mile commute to get to work. This is a prime location close to all the major highways and the best bars and restaurants that Dallas has to offer. Looking forward to making this place my home. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️