Bel Air On Maple Apartments

Don’t live here. There hasn’t been a property manager for at least 80% of the time since I’ve been here. So any concerns you have go to corporate, and they take forever to get back to you. You get 3 monthly guest passes which last for 12 hours, and then afterwards you pay 5 dollars for each guest pass. And your car can still get towed by the towing company.. There are stray cats all over the place. People don’t clean up after their dogs, so there’s dog poop too. The gate is frequently broken, so you’re not paying for security. The facilities themselves are very dirty with lots stains and roaches. You can find somewhere which will give you more bang for your buck.

I just moved in here and so far everything is great, the lease office team is really good. The units, car parking, trashbins are well maintained. Overall amazing service and I would recommend if anyone wants to join

I applied for a studio apartment listed at $999 on December 15th and paid the required $225 in application and administrative fees. After being approved, I toured the unit and was told to pay an additional $150 deposit to secure the welcome letter. I paid this immediately, as the paperwork at that time correctly reflected the $999 pricing I applied for. However, the actual Lease Contract I received the next day listed the Base Rent as $1,465, not $999. When I questioned this, management claimed it was 'market value'. This structure was never disclosed to me before I paid my fees. Upon reading the fine print, I discovered that this structure creates a massive financial risk: if I need to terminate the lease early, I am required to pay back all monthly concessions. Combined with other penalties, this 'concession recapture' clause could create a huge debt for leaving early—a liability I never agreed to. When I refused to sign this high-risk contract that did not match my application terms, they refused to refund my money. This felt like a classic 'bait and switch.' If I hadn't carefully read the lease, I would have been trapped in a financially dangerous contract.

This was the best Christmas gift ever. I'm so spoiled! My job is within walking distance, dart transportation is steps from my door, conveniently closed to downtown Dallas and shopping. I'm blessed and highly favored! Big shout out to John and Catherine for making the application process a BREEZE!!

Firstly, take a look at the positive reviews - many are from years ago, when this apartment was called the Link on Maple and was owned by a different management company. Lisa, the apartment manager some reviews praise, is definitely no longer running things here. Cecilia, her successor, is also definitely not here anymore. Filter out these old positive reviews and this apartment’s rating looks wayyyyy lower than where it is now. Personally, it seems things really went downhill after the new management company, American Communities, took over. I found the property to be poorly maintained - I had to email management to get my hallway cleaned of a) piles of bird poo and b) stains from leaking trash bags. There is a gate, but I found it broken and left open multiple times over the years I lived here, which defeated the purpose of having a gate. The staff in the front office changed very frequently so things always seemed chaotic in my interactions with them - I’m not sure if they were having retention issues but I was told more than once that “XXX no longer works here”. The last straw was that they charged me several hundred dollars to paint a few wall scratches and do a “carpet deep cleaning” at move-out. Seeing as I left no major stains on the carpet in their own pictures and I am pretty sure small scratches on the wall falls under normal wear and tear, I tried to dispute it (and find out who was charging them so much for paint…) but they didn’t budge. Eventually I just paid it to avoid the hassle of collections and a huge credit score impact. I’m not the only one who feels this way. Check Yelp, and the other reviews here - there is more than one review saying similar things. Here’s my opinion. If you absolutely *have* to live next to Parkland Hospital, and you don’t mind a dirty apartment with subpar security and inconsistent management and getting charged hundreds of dollars at move out with no recourse - then look no further, you’ve found your new home! If that doesn’t sound like your cup of tea, you might have to look elsewhere.