Ash at the Branch

I am moving out so I will be very blunt and honest here. There have been many incidents that have made my living experience here not the best. 1. To start (and it is my favorite since it is so beyond bizarre), there was once HUMAN feces in the stairwell for 3 weeks. It was in underwear. The stairwell smelled so horrific I took the long way to let my dog out. I contacted the office the first two weeks with no response. I ultimately got fed up and contacted corporate management above the leasing office. They finally got back to me and said they would power wash and clean the stairwell. It took 3 weeks for human feces to be removed from a stairwell. I have multiple photos of it because every time I would walk down the stairs every couple of days to see if it was fixed I would update my friends that it still wasn't cleaned. I included a picture for everyones amusement and my third email to show they wouldn't answer to human poop in the stairwell. My email to corporate also included rotting food and trash in the stairwell that also wasn't cleaned for over a week. 2. I was outside and a piece of the 4th floor wall fell off. Like just fell off onto the dog park area. Thankfully I wasn't that close to it (thank you Jesus) but coming from the fourth floor it could have killed someone. That also took them a week to pick up and longer to fix the outside of the building. I couldn't find the picture of it but I included texts showing it did happen so they cant say I am lying. 3. I technically cant prove this one but I don't know how else to explain it. They wouldn't fix one of the locks from the ground floor to outside near the field and trail. During the hard freeze last year, I walked down stairs at around 8 am to take my dog out. There was a man sleeping in the stairwell. Scared me because I didn't expect to see anyone. He woke up from my dog barking looked scared. He definitely wasnt a resident. I walked back up the stairs and he was gone. 4. I put in a maintenance request they had to contact me before coming. Its 9am and a man walks into our apartment (keep in mind its just two girls living here). We were asleep so we didnt hear him knocking. I didn't know he was there until he came to knock on my bedroom door. I yelled that I was unavailable and he left. I get that maintenance has access but for two girls living alone this was weird, scary, and should be handled better. 5. You cant contact management to save your life. 6. The second night of my lease the fire alarms went off at 4am in December. I will give them that this has been better throughout living there. 7. The grass outside is not kept well and there is a lot of poop from dogs. 8. My car was broken into and I emailed management multiple times for video footage and they never got back to me. I also know that people had break ins into their apartment. 9. The package room is more like the package mountain. The lockers are either broken or full so packages just pile up in a corner. The picture is one of the better ones. They once had a cart that you had to dig through to look for ur package. You also walk in and there are open packages and stuff being stolen. 10. Someone I know in the building got their very expensive package stolen and leasing began showing her a video of it and management came running in throwing a tantrum about how thats illegal. They had the audacity to send her a lease violation. 11. Elevators were always broken at every building not just the ash. 12. Pool is nice but half the chairs are broken and there aren't enough. During the summer, you have to be down there at 10am to save a seat all day or you will be tanning on the concrete. This is my first google review EVER. Honestly any review I don't like giving them, let alone spending 10 minutes writing out a review and digging through photos. So please know I am not complaining to complain. Im not even complaining, I am just stating some facts that happened to me while I lived here. I hope others moving in have a better experience and that management reads this and fixes their issues.

Was a good place to live mostly but your packages will be stolen. At least 5 of my packages have been stolen and I was told management unfortunately can’t look at their security cameras to help. They were all small enough amounts that it seemed like a hassle to file police reports but this most recent one was a more expensive purchase. But maintenance is good and so is leasing!

Jennifer M… This office worker is a gem! Always greeted with a warm smile, she handles requests very efficiently and with such great care. Her knowledge of the apartment building and willingness to go the extra mile, even walking me all the way to Cedar to find a missing package, makes living here a pleasure. Jennifer is a true professional who creates a welcoming community. I am so grateful she has our best interest at heart!! I can fully rely on her whenever I need assistance!

Just to preface how bad this place is- here’s a list of things my roommate and I have had to go through since AUGUST. (Meaning we’ve only been here 4 months) Here’s a short but brutally clear bad review based on everything you listed: ⸻ If I could give zero stars, I would. This entire experience has been a mess from start to finish. We couldn’t even tour a 2-bedroom, only for someone else to walk in and see one right in front of us. Communication was awful—took two weeks just to get an unclear answer about changing our move-in date. On move-in day, our movers were literally standing outside while the office claimed we “should’ve paid” for a link that was already expired. Packages were stolen because a former resident still had mail access, our pet rent was charged to the wrong unit, and we had no washer/dryer for two weeks. They used our deposit for rent after repeatedly saying they wouldn’t, then told us we needed to repay it—even though the error was theirs. We were also told the manager was unavailable due to “health issues,” only to hear later that he was on vacation… then had COVID? Just constant miscommunication, excuses, and zero accountability. Save yourself the stress and look somewhere else.

Apartments are nice, area feels safe — but the management? A whole different story. I was double-charged for a storage unit for eight months. When I finally got them to notice, they “fixed” it but never credited me back what I overpaid. Since then, it’s been four months of me calling, texting, and showing up like it’s my second job just to get their mistake corrected. Every time I’m told a manager will reach out… still waiting. Apparently it’s the resident’s responsibility to keep track of their endless staff turnover and conversations. At this point, I could run the place better myself. Horrible management — can’t wait for my lease to be up.