The Flats on 12

We moved in on May 5th, and we decided to move into a renovated apartment. HOWEVER, there is nothing renovated about this place that we are paying extra to live in. A renovated 500 sq ft apartment costs us about 100 dollars more than the 700 sq foot apartment costs. Our blinds were broken the day we moved in, our shelves look like they found random wood and stuck it there, for it doesn’t fit in and we have gaps in ALL of our shelves. The doorknobs have different pieces on both sides of the door which makes it to where we can’t lock it. Our sink gives hot when we turn the cold water on, and vise versa. Also these walls are so thin, I can hear my neighbors from across the building calling for her dog. I can hear my downstairs neighbor alarm go off for work and when he coughs. I can hear casual talking from the people next to us This is downright horrible.. AND I will be damned if yall try charging us for the already damaged apartment yall rented us. And don’t get me started on the roaches. Yall had me sign off that we seen no roaches or bugs on move in, why? So you can blame us for the infestation ? We have had roaches in our apartment since 2 days after move in day, and the exterminator is as rude as a bucket of nails. He got mad having to spray our apartment three times, and i realized he wouldn’t be any help. I had to go out of pocket for YOUR infestation, yet it still doesn’t keep them at bay. 0/10 will be commenting this under your facebook, and google. No one should have to spend there hard earned money for an apartment who overcharges for rent!!! Edit: also, your exterminator and other crew was smoking CIGARETTES in the apartment next to us when they were getting it ready for the next people to move in. Then yall have the audacity to send a mass email saying we can’t smoke in our apartments. Oh we know, but does your staff know that?

Worst possible move in. The apartment is infested with so many roaches and no one has still came out to spray not even maintenance. I’ve spent $200 of my own funds trying to rid the apartment of roaches. Which it’s killing a lot. But still I shouldn’t have to spend money to get rid of them when it’s school time and I have young children to care for. I’m paying rent but have to live in a motel doesn’t make sense. I was told they are in between pest control company which is understandable but still maintenance hasn’t came out to spray. I feel like I’m in a lose lose battle. The front office was great upon moving in. It’s when I got the key and walk the apartment it was fine. I started opening cabinets and door and literally roaches everywhere. I have videos where you see 3 and 4 of them coming out or on the ceiling. Even the refrigerator. I never would’ve moved here if I had known. The place is infested and no one is doing anything about it. So I suggest to anyone to move elsewhere!

August 2019 - May 2023 resident here. All of these comments are relatable, I just didn’t have it as bad. I never experienced the roaches, but I can tell you 100% they are being truthful about the maintenance/service. I’ve seen bugs at others’ places too. Misty was one of the last few managers who has done anything good here. I’ve gone through a lot of property managers. Seen it all. Trashed rec room. Glass from adults and little kids tearing up the pool area. People getting tickets for parking bad while others do not. One time I even had a hole in my ceiling pouring water onto my couch and floor that wasn’t considered an ER after hours… you legitimately get what you pay for. I’ve been without water and A/C on the hottest of Summer days. There are *some* changes being made, but I’m not sure it’s enough to cover the bad. I made it work for a professional student budget, but would never do it again. Whoever got my unit probably doesn’t have it as bad because it was one of the nicest. Overall, there’s so many horror stories about this complex. Reconsider your options before staying here - I know I would.