Redpoint

Lots of roaches in my apartment. They at least die when they come spray. Pretty gross. My ceiling also had water damage because our AC leaked so bad and for so long.

My roommates and I have been trying to resolve a compensation request related to a hot water issue since August 2025. As of June 2026, the issue is still unresolved. The original issue became a safety concern when maintenance adjusted the water temperature to an extremely high setting without informing residents. As a result, one of my roommates was burned while testing the water because we had no reason to believe the temperature had been changed so drastically. After we raised concerns and requested compensation, we were repeatedly told by Santonio that the matter had been placed on a bookkeeping list for review. Months passed with no resolution and little communication. When Ryan became property manager, I brought the issue to his attention in January 2026 and repeatedly asked to be kept informed. I was not asking for constant updates, just basic communication so we knew the issue was being worked on. Despite multiple conversations, management never proactively reached out. Every update required us to call the office or visit in person ourselves. Ryan told us multiple times that he would send updates and failed to do so. On one occasion, he specifically stated that he would email us by the end of the day, regardless of whether he heard back from the regional manager. No email was sent. We later learned that although Ryan was aware of the issue in January, the regional manager was apparently not contacted until April. This was not the only issue we experienced. We also dealt with a leak that required industrial drying fans to run in our apartment 24/7 for approximately a week and a half, increasing our electricity usage. Concerns regarding those additional costs were never meaningfully addressed. After nearly 10 months of phone calls, office visits, follow-ups, and broken promises regarding communication, the issue remains unresolved. The most disappointing part has not been the delay itself but the lack of accountability, urgency, and professionalism shown throughout the process.

Terrible move-out experience. Being one of the last 2 tenants moving out, we got stuck with all the common area repainting & cleaning expenses, appox $4k, even tho over 4 yrs two other tenants also lived in same unit. The ownership company paid for none of the total repaint common areas, last two tenants had to pay it all. We were excessively overcharged upon move out. You would think the corporate company would absorb some common areas expenses instead of sticking the last 2 tenants with everything. It took months to get a dialogue going with management about our disputed charges. All Very disappointing!!

Redpoint charged us an extra $200 on our water bill for two consecutive months because the bathroom in an unoccupied room was broken. The issue is that this room is kept locked at all times, and residents are not allowed access to it, so there was no way for us to know there was a problem. After receiving the first unusually high bill, I brought the issue to management's attention. I was told to pay the bill and that we would be reimbursed, but we have still not received any reimbursement. Instead of fixing the bathroom, management left the issue unresolved, and we received another water bill the following month that was also about $200 higher than it should have been. As a college student, I cannot afford to keep paying for charges that are not my responsibility. I have gone to management multiple times regarding this issue, and nothing has been done. This experience has shown me that they do not care about their residents, and it is one of the main reasons I chose not to renew my lease. I would not recommend living here. Between being overcharged, dealing with ongoing maintenance issues, and receiving poor treatment from management, my experience has been extremely disappointing.

Changed the free visitor parking and made it so you have to pay. When I moved in complex was dirty and when I left got charged outrageous cleaning fees after cleaning it throughly. Maintenance was shitty, and multiple chairs and other items were broken whenever moved in. Would not recommend to live here