Whitley Apartments

I’ve lived here for a while, but my recent experience with the A/C in my unit has been extremely disappointing. I went nearly five days without functioning air conditioning, and the lack of communication throughout the process made the situation even more frustrating. Maintenance replaced parts but left the system running with no airflow multiple times, and I was repeatedly told I would receive updates that never came. The temporary accommodations offered were not suitable as a long-term solution, especially with an issue that dragged out this long. Even after visiting the leasing office in person, I still didn’t receive consistent or clear information on when the repair would actually be completed. I understand staffing shortages happen, but going this long without A/C—while receiving little to no communication or transparency—is unacceptable for the price of rent here. I genuinely hope management improves communication and response times, because no resident should have to deal with this level of uncertainty over essential living conditions.

I lived at The Whitley and absolutely loved my experience. The staff is incredibly friendly and always made me feel welcome and taken care of. The building is kept 100% clean at all times — from the lobby to the common areas to the amenities, everything is spotless. The views from the apartment are insane — waking up to the downtown Austin skyline never got old. It’s the perfect spot if you want luxury living in the heart of the city with everything within walking distance. Highly recommend The Whitley to anyone looking for a high-quality, comfortable place to live downtown!