Waterloo Student Apartments

literally do not rent here it’s happened twice where office says i have no fees to pay then hit me with $350 in surprise fees and then say it was “miscommunication” when i reached out to clarify multiple times. only miscommunication on their end that has costed me hundreds of dollars. super hard to reach management too and when they do answer they just excuse whatever the girls in the office told you edit: hi no i asked before signing lease if i would be responsible for anything other than rent and utilities/monthly fees and my message was completely ignored and it wasn’t until after i signed the lease that i was told to pay $300 for relet fees, which i was inquiring about before signing lease and was ignored

Before the building continues to gaslight me in their reply into thinking that I'm not sick and that there's no mold, here's some proof. Maintenance/mold inspectors should probably start checking air vents for mycotoxins. It's not growing out of the walls and is often times hidden, so if the building staff continues to be negligent, more people are going to get sick. I've been in and out of urgent care and have been super sick for the last year since moving out of here due to the mold problem that they refuse to address. (If you mention the mold, they just paint over it or deny it so arguing with the completely clueless staff is futile.) I left in August of last year and have been suffering from such bad mold poisoning that at this rate, it's going to take me at least another year to fully recover. I'm on so many medications and supplements and seriously just want my life back. It's super dangerous and this issue can seriously harm their residents. I've had to get x-rays and and EKGs done as well as now having blood problems since leaving so if you're looking for a place to stay, please please please save yourself and run far away. I wish I was able to pursue legal action, so please read the lease fully before signing. We are out thousands of dollars in medical bills, which is ridiculous. People living here are at serious risk and I don't know how they're keeping the apartment up without any legal repercussions. If anyone else is having this problem, I would love to see if there's anything we can all do to pursue legal action collectively---the more people who help means our case would definitely be stronger. Legally, something needs to be done and I would love compensation for all of the struggle I've been put through. Regardless of if it's mold you're dealing with, or the terrible parking garage (my car has thousands of dollars in damages due to the awful design), or the elevators breaking and dropping multiple stories, the flooding, the lost packages, the unnecessary fees, or the garbage piling up in the halls, I'm not sure how they're operational. I've rolled over glass in the garage as well as having had my license plate completely stolen while parked here on the 5th floor. Staff are rude and not helpful, prices are ridiculous for the horrible quality of the units, and the overall safety of residents isn't considered. They do not care about you here. I wish I could go back in time and never sign here, this has been the worst living experience of my entire life and I have now lost years of my life due to being sick and staying at home recovering. Here are some actual photos of mold growing on my stuff since the humidity in this building is so high and my test results where it actually shows the mold. The entire building reeks of trash and must. You could blindfold me and put me in the building lobby and just by the vile smell that they so frantically try and cover up, I'd know exactly where I was. Don't let your child live here; it can be life-threatening. I will be contacting my lawyer. Gaslighting students into thinking they're living in a clean, safe building is never okay.

I’m sorry but the elevator situation is ridiculous. The fact my rent is increasing next year and the elevators are always broken is dumb. There are 4 elevators but one of them has been broken since summer and there are almost never more than 2 working. It makes it hard to get places. Also, the garage is so small, you can’t make a right turn without backing up if you have an SUV. I scuffed my car and my friend with a sudan did too. Do NOT park in this crappy garage. It’s so small, costs $350/month, and so so poorly designed it’s insane. I hate the garage so much. April 2, 2026 Update: We are now being charged a $1.95 MONTHLY convenience fee just to pay rent from a checking account which started in March 2026 after the payment system update. Never in my life have I heard of being charged a convenience fee for paying through direct bank deposits. This year, Waterloo has also introduced trash “operating hours,” limiting chute access to 8 AM–4 PM. My unit pays on average $33.49 per month for trash, yet we have to take it to the chute ourselves. There is no valet service, so it is unclear why the fee is so high. It also makes no sense since those hours overlap with peak class and work times. As a result, trash CONSTANTLY piles up in the room, creating a horrid smell and sometimes even blocking the door. It is frustrating to pay such a high monthly fee for a system that barely works.