The Willows

Cockroaches. Was my first time living with them and you aren't able to tell from the initial walk through or viewing. It was a truly awful experience coupled with the fact the property management company and staff themselves care very little about this and many other issues. Would not recommend.

Incompetent management and maintenance

The one major positive about living here is the location. Being so close to Barton Springs and Zilker Park is incredible and was definitely the best part of the experience. However, the actual living experience and management made it difficult to recommend this property. Management strictly enforced the 60-day notice policy and charged me an additional month of rent even though I had communicated with them ahead of time. It felt extremely rigid and not very tenant-friendly. There were also a number of ongoing maintenance and property issues. The parking lot has large potholes that ended up damaging my car. The washer and dryers were frequently broken, and one of the dryers actually overheated and melted several of my clothes, ruining them. Inside the apartment, some of the cabinets had mold in them and many of the walls appeared to be only primed rather than fully painted. The unit also had very little natural light, which made the apartment feel dark and somewhat depressing. Security and cleanliness were also concerns. There were often homeless individuals rummaging through the trash areas which regularly left a huge mess, and on one occasion someone even came up to my apartment acting erratically. I also witnessed a neighbor on his very first day living there have his car broken into so badly that it had to be towed away, which was pretty unsettling. I followed management’s suggestion to install a padded lock so I could feel safer, but after multiple follow-ups they later told me it violated the lease and required me to remove it unless I provided a doctor’s note. The surrounding environment also made things challenging at times. The smell from the nearby Whataburger can be overwhelming and there was constant construction happening next door. Lastly, my interactions with the leasing staff were generally not very positive. I often felt dismissed when bringing up concerns. If you're considering living here, I would strongly recommend touring the exact unit beforehand, testing appliances, and reading the lease terms carefully so you fully understand what you're signing up for.

Love living here!! Perfect location, very cute apartments and great office staff :)