Westerly 360

I have lived at Westerly 360 Apartments and Townhomes in Austin, TX (off Walsh Tarlton and Loop 360) for the last few months. While it has been an okay place to live, I have major reservations about recommending this complex to new residents right now. The Positives: Maintenance and Staff I want to give credit to the property management and staff. They are kind people who work hard. The maintenance team, in particular, is the best part of living at Westerly 360. Despite turnover in the past, the current team is professional, friendly, and responsive, often answering calls after hours. The Negatives: Noise, Infrastructure, and Security Unfortunately, the external issues make living here very stressful. Construction Noise: There is heavy construction happening right next to the townhomes that has been going on for years. You should expect jackhammers and heavy machinery starting before 7:00 AM, even on weekends. It feels like the work is happening feet away from the units, and with future phases likely, the noise won't end soon. I advise asking specifically about how management plans to address construction noise as there are dozens of heavy machinery vehicles and construction equipment throughout the main thoroughfares of the complex (Watkins Way). Watkins Way (Private Road Condition): The main entrance, Watkins Way, is arguably the biggest issue. Because it is a "private road," the City of Austin will not maintain it, and the landlord has neglected it. It is full of potholes and dug-up utility sections with loose gravel that damages tires. Parking Bottlenecks: Because Watkins Way is narrow and the fire lane paint has faded, residents park on the street, creating significant bottlenecks trying to enter or exit the complex. Security & Break-ins: Safety has become a real concern. We have had multiple break-ins at the community mailboxes for the townhomes, and the apartment package room was recently broken into as well (this was a forced entry unfortunately). Vacant Lot Risks: There is a massive vacant lot next door (formerly a bank) that is unmaintained and full of construction debris like nails and screws. With no security patrolling it, the lot attracts random loiterers and cars overnight. Amenities: The apartment gym equipment is old and frequently broken. Management needs to replace the machines rather than just patching them up. The Verdict The staff is great, but until the construction noise stops, Watkins Way is paved, and security is improved to stop the mailbox and package theft, I would look for housing elsewhere in Austin.

I recently moved into Westerly 360 and am super happy with how helpful the building managers, Tiffany and Ren are throughout the entire process: answering email questions quickly, helping with furniture delivery and ensuring my move-in went smoothly. The maintenance staff has also been super responsive. Mike quickly fixed a couple issues and also helped me install a water filter. Thus far, they have been the most attentive apartment management team I have ever encountered.

I really enjoyed living at Westerly 360! The units and amenities are nice and well kept. It’s a relatively quiet community in a safe area with easy access to a lot of things. The real reason I loved living here is that the staff is fantastic. The property manager, Tiffany, goes above and beyond to make residents feel comfortable and happy. The maintenance staff is also wonderful. They answered my maintenance requests very quickly and efficiently, taking the time to explain and educate me. You will love living here!