The SL at Mueller

I had three issues in my apartment this week, my toilet and my bathroom sink were both leaking nonstop earlier this week and just today my water heater stopped working. Angelina, the maintenance technician, fixed all of these issues in one go! Especially thankful for the water heater issue being resolved, because she came within less an hour of me putting in the maintenance request. Previously, I have had other maintenance requests that took multiple trips in and out of my unit so I really appreciated that she took the time to fix everything all at once. Thank you so much Angelina!

I want to give a huge shoutout to Angelina and Justin from the maintenance team at AMLI at Mueller. I submitted a maintenance request and, in less than 30 minutes, they were at my apartment and took care of everything quickly and thoroughly. Both were extremely pleasant, professional, and efficient. What makes this even more impressive is that this was during the recent freezing weather, when the maintenance team has clearly been under a lot of pressure dealing with building-wide issues. Despite that, they were calm, focused, and did a great job. Truly excellent service and very much appreciated.

For the price, the property is acceptable overall. Not having an on-site leasing office is sometimes inconvenient. Additionally, there is no Google Fiber, cell service inside the apartment is very poor, and residents are responsible for items like light bulbs and air filters. Overall, the property is fine, but there are several areas where updates and follow-through could improve the experience. UPDATE 1/24/25: right before the freeze my heat went out, Ramon came and got it going quickly! UPDATE 1/9/25: Maintenance pulled though and got me a new appliance quicker than exected! Thanks!

Shelbi and her team at AMLI at Mueller are incredibly helpful and always eager to make residents feel comfortable and supported. Anytime I’ve needed maintenance, they’ve been timely, communicative, and easy to work with. Overall, it’s been a really positive living experience thanks to how responsive and attentive the staff are.

Constant Break-Ins and Zero Accountability – A 'Luxury' Disaster I don’t recommend anyone move to AMLI Mueller. This was supposed to be a luxury apartment complex, but my family and I are beyond disappointed. They advertise it as a good place to live. However, since moving in, it has been one bad experience after another. This has been by far the worst apartment experience we’ve ever had. 1. Car Theft Attempt in Private Parking: Two weeks ago, someone attempted to steal my car in the so-called “secure” private parking lot, which is supposed to be accessible only to residents. My car’s handle was removed, and the door and ignition system were destroyed. When I reported this to the leasing office, they showed no concern. They told me to contact my insurance and the police, and refused to show me the security camera footage, claiming it would only be provided to law enforcement. Since then, I’ve received no follow-up—not even a courtesy email to check on the situation. I had to pay for the repairs out of pocket, which was both expensive and extremely stressful. Afterward, I decided to check reviews from other residents and was shocked to find numerous complaints about car break-ins and theft attempts in this complex. It’s clear that this is not an isolated incident—this happens repeatedly, and management still refuses to take any responsibility or meaningful action. When I asked to break my lease without penalty due to these ongoing safety concerns, management refused and instead offered an early termination settlement requiring me to pay two months’ rent. This is completely unacceptable, especially considering the significant amount I’ve already spent on repairs for damage caused in their “secure” parking lot. 2. Poor Moving Day Experience: On our scheduled moving day, we arrived at 10:00 AM as planned, along with the moving company we hired. However, the leasing office was closed, and no one responded to our calls for over an hour. This delay forced us to pay extra to the moving company, and the lack of communication was completely unprofessional. 3. Cricket Infestation: In late September, the entire complex was overrun with crickets—both dead and alive. While I understand this can be seasonal, the sheer number of crickets was overwhelming, and many even got into our apartment because the doors weren’t sealed properly. Despite reporting this issue, management showed little interest and only sprayed the floor, which didn’t stop the crickets from coming in. I had to purchase and install my own door protector to fix the problem. 4. Parking Lot Leaks: Whenever it rains, water leaks from floor to floor in the parking lot. This issue makes parking inconvenient and unpleasant, especially for a complex charging luxury rates. In summary, AMLI Mueller has failed to meet even basic standards of safety, communication, and maintenance. It’s outrageous that a place marketed as a luxury complex operates this poorly. My family and I feel unsafe, ignored, and frustrated. If I could give zero stars, I would. Avoid this place at all costs.