Western Trails Apartments

As a previous resident of 5 years and the coordinator of the resident advocacy group, Positive Living, here is the truth. Ownership was transferred to The Michaels Organization that has an F rating with the BBB for failure to respond to complaints in 2023. The group recommended to raise the height of the chain link fencing to deter intruders. Austin Police Department's assessment was identical. To this day, 4/24/25 it has not been done. They are putting the corporate bottom line above the resident's safety. One lady was sleeping in her bedroom when an intruder broke her screen and entered. Fortunately, her son was walking in the front door at the same time and scared him off. Management won't admit it but the date was 6/14/2000 and a police report is available. The current site manager, Sonia Ybarra, rules this complex like a correctional facility. They did me a favor by not renewing my lease. You've been warned.

They recently had a change in ownership and management. Jennifer , the new manager, picked up beautifully the unfinished certification of my mom's HUD apartment and not only got her rent to a manageable place , but got her a refund of several months of paying too much. These apartments are now managed very well with kind and responsible office workers. And the maintenance is excellent.

Manager is very friendly, helpful and knowledgeable. She was the greatest while helping me move my mom into the complex. Very patient and thorough. I feel very at ease knowing she will be there if my mom needs anything.