The District at South Congress

My partner and I and our kids have lived here for 6 months. The staff is very friendly and responsive. The maintenance staff are also fantastic -- quick, friendly, and thorough. We have had an infinitely better experience here than at other rental properties. The location is fantastic - walking distance to HEB and a close drive or bike to downtown, Big Stacy Pool, and Travis Heights Elementary. The grounds are clean and quiet. Highly recommend.

I lived here for a full year. The building is in solid shape overall, and the location worked great for me—right next to HEB, quick access to downtown and I-35.The pool and back park area are really nice, the game room with the pool table is a fun add-on, and the office pool is a cool little perk too. Maintenance guys were on point—fast, friendly, and fixed anything right away. Apartments have the basics, but nothing got updated in the year I was here. They painted the exterior, but that’s about it. They mentioned a new gym when I moved in—never happened. Office Wi-Fi was ridiculously slow the whole time (under 5 Mbps down, 1 Mbps up). Brought it up a few times and gave up. Biggest downside was security in the garage and building access from the garage. Unacceptable it wasn't fixed by owners. On 4th floor both doors were broken an ENTIRE YEAR (one pulls right open with a little force, the other often propped with a trash can half of the time). There are no cameras in the garage, and thieves take advantage and loot all the unlocked cars in the garage at night. They do this multiple times a month.They come in on scooters often i seen them.! My car has been burglarized twice because it was unlocked. Another neighbor left his keys in his truck overnight and it was stolen! Front office staff like Bailey are genuinely nice and helpful. Doesn’t feel like a staff issue—more like higher-ups cutting corners on security and upgrades. and delaying payments required to do these updates. If security matters a lot to you (especially building/garage access), keep that in mind. Location, pool, and maintenance are the strong points here.

We’ve lived in this apartment complex since 2023, and this review is long overdue!!! We truly love it here—the privacy, the comfort, and the unbeatable proximity to the liveliest parts of Austin all make this a wonderful place to call home 😊 But what truly completes our experience is the incredible staff—especially Tino. Tino has been the heart of our positive experience here.He is consistently friendly, prompt, professional, and genuinely warm in every interaction. He goes out of his way to accommodate our schedule, and he approaches every maintenance request with the care and attention he would give his own home- makes a big difference for us! . His reliability and respect for our space have earned our complete trust. Now that we have a newborn, Tino has been more thoughtful and accommodating than ever, and we cannot express how much that has meant to us. Also, Nico is also very friendly and respectful, always willing to help with anything we need. And to the rest of the property management team- thank you for always being ready to listen and support us. We love our home here, and we are especially grateful for Tino, whose exceptional dedication has made our stay truly outstanding.

Update: I received an unprofessional phone call from the district regarding this review. This review reflects MY genuine experience, and I will not be removing it. I would have been open to providing constructive feedback if asked, but I will not tolerate insults or any form of retaliatory behavior in response to sharing my honest opinion. I moved out in April but needed to decompress before writing a review about this place. I do NOT recommend moving here! I lived here for almost 4 years and enjoyed the experience until new management came along. The only positive change it brought was a great maintenance team compared to the last one but outside of that, everything went downhill. My biggest issue was how unresponsive the new team was. I had to call in at the start of the month to get the renters insurance charge removed from my total (this happened for MONTHS). I was disappointed and annoyed that no one made any effort to find a permanent solution and that they were okay with me having to call every month over this. I didn’t have this issue with the last management team nor has it been an issue anywhere else I’ve lived so surely there was a way to resolve this if they cared to. The doors were frequently broken, I was locked out of the building multiple times because the system would be down so the key fobs wouldn’t work. The temporary solution for this was leaving the gate open and my car windows were smashed during one of the times the gates were left open. I know they were working on a long term solution for the doors but I didn’t see anything come to fruition during my time there. I think most of my frustration would have been alleviated if the team was communicative and the least bit caring but I unfortunately did not have a positive experience here. They never answered the phone and frankly, I gave up on trying to contact them about anything and instead just counted down the days until my lease was up. It’s nice to see they’re answering the phones for prospective residents because they definitely did NOT for long time current residents. I was hoping all these issues would be growing pains with the management change but unfortunately, everything got progressively worse while I was there. Take the low star reviews seriously and take the 5 star tour reviews with a grain of salt. Obviously you’re going to have a positive tour experience, they want you to sign on. The base rent price may seem initially attractive but this apartment will end up being a bigger headache than the money you save and you’ll probably end up paying more than you owe one way or another. Prior to the new management team I probably would have given this place 5 stars, not because it was perfect, but because there was genuine care for residents. Hopefully things turn around because it was a great location.

I’ve really enjoyed living at The District at SoCo. The staff here is incredible, always quick to help and genuinely friendly. The engineering team deserves a special shoutout for keeping everything running smoothly and always being so professional. The recent amenity renovations have been a huge upgrade. The new spaces look great and make the community feel more modern and welcoming. Between the location, the people, and how well everything is maintained, it’s hard to beat.