The Bouldin

Toured The Bouldin recently and loved it! Tory and Jen in the leasing office were so helpful and easy to talk to. They actually seemed to care about finding the right fit rather than just filling units. Really refreshing! The amenities are great. Location is probably my favorite part though, super close to South Congress but still feels like a real neighborhood. Walkable, which feels rare in Austin. If you're apartment hunting in the area this one is def worth a tour.

This is the type of "luxury" you are getting when you sign a lease at The Bouldin. Everything from lights, elevators, and units being left unsecured. Best part? no one from the front staff does anything to help. Instead, they go next door and ask customers at the restaurant to write a five star review for 15% of their meal comped. The Bouldin staff scream unprofessional and immature. Someone from higher management needs to do a full internal audit on this place.

Do you enjoy having your intimate clothing items picked up and moved by maintenance? Or Clorox spray and zip ties left in your apartment? Or even your apartment left unlocked for hours on end? If so, The Bouldin is the place for you! Living here has been one of the most frustrating and unsafe experiences I’ve ever had. My apartment has been entered twice without proper notice. Both times, my door was left unlocked, and during the most recent incident, my intimate clothing was moved. That alone should have triggered immediate concern from the staff, yet it didn’t. What’s worse is the way this situation has been handled by the on-site team. The manager attempted to minimize the issue and deflect responsibility, and the front office staff showed little urgency or seriousness about repeated violations of my privacy and safety. I was given excuses, and conflicting explanations, never solutions. I had to personally track down Greystar corporate on my own just to get someone to acknowledge the severity of what happened. No resident should ever have to do their own investigating to ensure their home is treated with basic respect and security. For a property marketed as “luxury,” the professionalism, communication, and care for resident safety fall unbelievably short. The only people who has treated me with genuine professionalism are Julie, Amy and Samantha at the Greystar corporate office. If you value your privacy, safety, and peace of mind, I strongly recommend choosing a different apartment.

I’ve had such an amazing experience living here! From day one, the staff has gone above and beyond to make sure everything runs smoothly! Jennifer, Tory, Marissa, & Paul have made me feel so welcomed & cared for! They’re always so kind & quick to respond & help with anything I need! The community is always clean, quiet, and well taken care of. You can really tell the team cares about the residents. I truly feel at home here and couldn’t be happier with my choice. Highly recommend this place to anyone looking for a great apartment and even better management!

Don’t be fooled by the five-star reviews. I’ve personally seen staff at front and on the onsite at the on-site restaurant Paperboy ask customers to leave five-star reviews in exchange for 15% off their bill. As someone who lives here, I can say the property itself is far from luxury. With Greystar managing the building, the elevators are constantly down , usually two or three at a time , leaving just one working for the entire complex. They don’t even bother sending outage emails anymore; they just tape a cheap-looking paper notice in the lobby. The parking garage is often full of trash and smells like it too. The carpet on the second floor is filthy, it looks like a gym floor with how worn and dirty it’s gotten. And to make things worse, Paul (one of the staff members) is incredibly condescending. He acts like he owns the place, talks down to residents, and honestly, we have a Bouldin group chat and 80 percent of us feel the same. We need high end staff, we pay for luxury in the heart and soul of Austin. For the price they charge, this place is absolutely not worth it. I will not be renewing come March. I originally leased with Sam and we need her back.