Retreat at North Bluff

Got new management ZRS, staff is helpful and very friendly. Lena the new manger is amazing. I have lived here for a over 5 years and getting ready to sign a new lease. I love it here and can't imagine living anywhere else.

I am writing this review because this issue has already been discussed with the apartment complex office, and I need to point out this inconsistency. There are not enough parking spaces for everyone, and I was forced to park in the very small compact-car parking area. Our other car was already seriously damaged by someone in that same compact parking area (I am attaching photos), so I intentionally did not park exactly within the lines in order to leave more room for my neighbors and try to be considerate so that no one else’s car would get damaged. The following morning my car was towed by my own apartment complex, causing a serious inconvenience. Meanwhile, abandoned vehicles have not been removed for a long time and continue to occupy unused spaces (I am attaching photos). I pointed out the mistake they made to the manager in the office, but I was not even given a simple “I’m sorry.” I was also never offered any sort of refund. I looked into the matter carefully, and it is the apartment complex manager who authorizes the removal of a vehicle. I also spoke with the tow truck driver, explaining that it makes no sense to leave abandoned vehicles parked there while towing away a car that had been positioned in a visible way specifically to leave enough room for people to enter and exit. Additionally, I emailed the management on March 29 about a maintenance concern, I followed up two times with them and I never got a response until this day! We recently received a notice that the management has changed in the last few day. I hope the new manager will take better care of residents. I also hope Jeny is still part of the team, because she has always been very kind and helpful. If we will notice improvement, we are willing to consider updating our review and potentially renew our contract because the complex has a lot of potential under the right management!

I've lived here for a year now and I really like the new management; they are very attentive and very professional with their services.

I visited The Retreat back in March and had a wonderful experience with a leasing agent named Gracie. She was very friendly, knowledgeable, and greeted me with a smile. She took the time to tour me around the property and advised me to come back closer to my move out date since I wouldn’t be moving until June. Unfortunately, when I returned yesterday, I had a completely different experience. The service I received was disappointing. I felt ignored, and the leasing agent I spoke with was not very knowledgeable or welcoming. The difference in customer service compared to my first visit was very noticeable. Because of the experience I had yesterday, I decided not to move forward with renting here.