Regents West

This review is for Victoria at the office! I have worked with her many times and she always goes above and beyond to help me out. She does it with a big smile also! Highly recommend living at these apartments! They are clean, spacious, and convenient to campus!

I have been living here for the past year, and there have been numerous issues that are unacceptable, especially for such an expensive apartment. -The fire alarm consistently goes off in the middle of the night (about once a month) due to a sprinkler system issue. -There are frequent internet outages. -Recently the app to open doors in the building has not been working for any of the doors/elevators in the garage so I am unable to access my apartment from any of those entries. -The management team rarely replies to calls or emails. They did not reply when I informed them of multiple missing packages. They did not reply when I sent them proof of renters insurance. They told me I would be fined for not sending proof of insurance, despite the fact that I had sent it a month prior. -The building finally made their wifi private after a year of promising to make it private and not following through. The apartment informed us that they would send us passwords. However I did not receive a password. I emailed them about this and no one responded. I finally talked to the front desk in person, and they told me that I should email them so that they can fix the issue. This lack of basic communication is entirely unacceptable. I am also concerned about the safety of the building. At the beginning of the semester, all of the bikes in the garage had their tires stolen since the garage door was left open all night. I informed the front desk and they did nothing to address this issue. There have been multiple occasions of homeless people entering the building, sometimes even with knives. Additionally, I have had multiple recurring maintenance issues. -I informed the maintenance team of a leak in my ceiling following a storm. They said that the leak was fixed, but the ceiling remained moist and began to grow mold. After informing them again, they removed the moldy section of the ceiling, leaving a hole in my ceiling and debris around the room for an entire week straight. -My fridge broke and I made 3 maintenance requests over the course of 3 weeks. After each request they said it was fixed but the issue remained. It took another week for them to replace the fridge. So, we were left without access to any fridge for an entire month. It is obvious that management does not care for the safety or happiness of its residents. I am incredibly disappointed with my experience living here. If you are thinking about this apartment please consider living somewhere else.

Son just moved into Regents 26 and let me tell you...thanks to Kai and Victoria J. ALL this process went smoothly and his apartment was prepared and ready for him. Any adjustments or questions were handled very quickly and thoroughly. The management team truly seemed to care about the well being of my son even though the place was hopping and all people moving in. I never would have expected such personal care and service in such a large building with so many people. Thank you to the Regent West Team especially Kai and Victoria J. for making our son's move-in experience a good one and helping a Mom's heart be able to let go! Thank You Regents West!