Ion Austin

Staff is incredibly rude and will hang up your calls when you're talking. Unless, of course, they can extract lots of money from you.

Beware of predatory move-out charges and zero communication. Like many other students, I was hit with $285 in move-out fees for things that are clearly Normal Wear and Tear. They charged me $150 for a key fob replacement that I have evidence of returning, $80 for "partial paint" for a minor scuff anyone could remove with a wet wipe, and $55 for a carpet cleaning. I reached out by email to dispute these charges in good faith, but they completely ignored me. Instead of responding, they sent the "debt" to National Credit Systems (NCS). The collector they use is incredibly rude, and the representative I spoke with literally told me that management was "fine ignoring me" because I didn't have an "official inspector" present. He spent 2 phone calls pressuring me for immediate payment with lots of tactics and became rude the moment I spoke about anything other than handing over my card info. He tried to lie multiple times, claiming the debt would hit my credit report in a few days even though a formal dispute is pending. He made "verbal guarantees" that it wouldn't be reported if I paid right then, but turned rude and defensive the second I asked for that promise in writing. If you are a student or a parent cosigning a lease here: document everything, even what you wouldn't expect at move-out with timestamped video. They will charge you for standard turnover maintenance and ignore your disputes. I have filed formal complaints.

I like that I don’t have to pay utilities and the staff are very nice but it is incredibly frustrating that our elevators break probably about once a month. It doesn’t get acknowledged until about a week later and then you have to hope it gets fixed in about 1-2 weeks. I chose to not re-sign here because it’s outrageous that they keep breaking and they wanted me to re-sign for $300 more than what I signed on at. Since I live on the 18th floor I honestly don’t have time for this bs and I really don’t recommend living here unless you want to deal with this or if it’s your last choice. Parking also sucks and the spots are super small.

don’t live here if u don’t wanna be late for work or school. the elevators are NEVER working!!!!!

do not live here!!! the elevators are always broken