Hillside Place Apartment Homes

I wish I could give a 0 star review. Living at Hillside Place Apartments has been an absolute nightmare from start to finish. Let me break it down: Unresponsive and Unhelpful Staff: The staff is beyond useless. They rarely answer calls, and finding them in their designated office is like playing hide-and-seek. Communication is virtually nonexistent. Facilities in Poor Condition: The swimming pool was out of service for months, yet the area was constantly filled with people hard-partying, drinking, and creating a noisy environment. The trash area was perpetually smelly, and it seemed like no one cared about maintaining the property. Washing machines? Often broken and took forever to repair. Unfair Move-Out Practices: This was the worst part. My roommate and I submitted our notice of vacancy well within the required timeframe, cleaned the apartment thoroughly, and left everything in excellent condition. Despite this, they changed our move-out date to two weeks later, resulting in outrageous fees they threatened to send to collections. After countless calls and emails with no response, they corrected the dates but still double-charged us for prorated rent we had already paid. Hidden fees were constant, and deposits? Forget about getting them back. Hidden Costs Galore: The seemingly affordable rent is a trap. Hidden fees and inflated utility charges—often suspiciously high even when the apartment was vacant—make it far more expensive than it seems. Do yourself a favor: DO NOT SIGN A LEASE HERE. What seems like a good deal quickly turns into a financial headache with endless stress and zero accountability from management. This was, without a doubt, the worst housing experience I’ve had in Austin. Stay far, far away! P.S.: To the property management: Please do NOT respond to this review unless you are willing to refund the double-charged prorated fee. Anything else will just add to the frustration and further demonstrate your lack of accountability.