East Riverside Apartments

AVOID THIS PLACE AT ALL COSTS. If I could describe living at this property in one word, it would be NIGHTMARE. At first, things seemed fine then everything went downhill fast. It started with our neighbors leaving piles of trash outside in the common area. The garbage sat there for weeks, the smell was disgusting, and the space became embarrassing to walk through, let alone bring guests over. I contacted the management team multiple times. No action at all just nothing for months. Soon the trash problem escalated into nightly screaming matches and fights right outside our door. When I asked management to step in, I was told to “call 311” because it “wasn’t their problem.” That was their only answer to everything. Weeks later, it turned into a full-blown brawl in the parking lot involving 10+ people — with kids present. My roommate called me crying because she didn’t feel safe. Management claimed they’d issue a 24-hour eviction notice… then did absolutely nothing. The neighbors didn’t have enough keys, so they were constantly beating on their door, bringing out crowbars, trying to break in multiple times a week. They eventually kicked their door down. Management fixed the door but never questioned why that was even happening. Things got worse: endless strangers in and out of their unit, nonstop chaos and then one night everything changed. As I was calling 311 during yet another fight, I saw one of the men holding an AR-15 in the stairwell. Seconds later, he started shooting at his housemates. My roommates and I were absolutely terrified. We didn’t sleep. We genuinely feared for our lives, especially after the threats and aggressive behavior directed at our door. The police filled the parking lot, and despite video evidence, the shooter wasn’t arrested because his housemate lied for him. We ran to management first thing in the morning to report everything. Their response? Another “24-hour eviction notice” that meant nothing. When we told them we no longer felt safe, the manager said and I quote “Everyone has guns” and “there’s no safety issue.” We were displaced from our home for three weeks. The main managers, Mary Anderson and Emily Houston, left town during the crisis and refused to connect us with anyone who could help. Even after submitting an 11-page evidence file, they still refused to release us from the lease without paying thousands of dollars or transferring with heavy fees. They only acted after weeks of us pestering them nonstop. This entire experience has caused me emotional trauma. The management here is greedy, dismissive, and completely indifferent to tenant safety. The cheap rent isn’t worth the risk of living somewhere where gunfire, violence, and trash piles are ignored like it’s nothing. Even if new management takes over, issues like this don’t get fixed overnight. ❌ Do yourself a favor: DO. NOT. LIVE. HERE.

It has been 5 days since our bathroom has been clogged and sewage is coming out, causing a terrible smell in our apartment. We reported this to the office right away and have followed up every day, but no one has come to fix it. Very unprofessional service. Also, more than a month ago I applied for disability parking and provided all the documents. My son has epilepsy and needs this parking, but the office has still done nothing. We are very unhappy with this apartment complex. Their service deserves 0 stars. If my children get sick from the smell, the office will be responsible.