Burnet Flats

I both like and dislike the QR code entry directory. It is fairly straightforward and easy-to-use, but at the same time it feels sort of weird also. I have used MANY variations of remote entry in Austin. This is the first time I have encountered this particular method. Its also the first time I had mixed feelings about such a product. I prefer a traditional pin code pad. Or honestly one of the methods that only requires me to utilize my device to connect the customer so that they can facilitate remote entry using their device. Oh yeahhhhh and I almost forgot.....the elevators are slow, the 6th floor is labeled R, and the leasing entry level is the 2nd floor. Neat huh? Its all the rage these days.

They told me I would get $378 of my deposit back in July. It’s now October and they haven’t given it back yet. I’ve been in contact with them for a while now and they don’t seem to care about getting it back quickly. They don’t get back to us about this. We are constantly contacting them asking. They are far past the point of violating Texas law.

Burnet Flats is in a great location right off Burnet with easy access to MoPac and North Lamar. The community is also within walking distance of some great local spots like Little Woodrow’s, A-Town, and Toy Joy. Other locations within walking distance is the bus station, HEB, Eastside Pies, and Hat Creek. The community itself comes with some great amenities like a newly renovated picnic courtyard, bike lock up room, roof top lounge, fitness center, business center, dog park, grilling courtyard, and pool! The apartments themselves have held up well and come with a stainless steel kitchen appliance and washer and dryer included! It’s a great community that is deserving to be called home!

Kylee and Tyler are the absolute BEST!! I think it makes all the difference when they live in the apartments they are in charge of leasing. They are attentive, available, communicative, and friendly. Within the last few months they've installed security cameras by the mailboxes and parcel lockers, scheduled several events that range from yoga, to pizza Pie Day, to Little Woodrows socials. This is without even mentioning the storm that rolled in last week, which triggered the fire alarm system that was fixed the very next day - BOOM. They take their work and the residents here seriously. Keep them at all costs!

Moved here after touring and taking into account the things other people had mentioned in previous reviews. My experience in the first few months of living here has been great. Move-in was smooth and small cosmetic issues were addressed within a few weeks of move-in. You're paying for the location of this complex over all else. The interiors are NOT "condo" level as they advertise, the doors in the apartments are builder grade doors as is the molding and everything else. This is not a bad thing, I would still consider this on the high end of apartments, just don't think you're getting luxury high end finishes. Regarding some of the reviews I've seen, the management in the front office has been nothing but helpful. Some people don't like Greystar, but they are a national management company and have processes in place unlike smaller companies. Leasing office jobs are rarely long-term, so yes there is going to be turnaround. People who complain about this don't understand that job description. I've never seen any vandalism or theft in the parking garage--I will say the front office staff told me NOT to use the bike room as they are constantly dealing with theft, so be aware of that. The amenities are nice, rooftop deck is great. Pool is small and DO NOT get a pool view apartment as the property is dealing with a pigeon issue. They are trying their best with netting and bird spikes but still something to be aware of. The dog park is nice, does get muddy when it rains but overall one of the larger ones you'll find in this area. I can hear my neighbors drop things above me, but I would not say it is abundantly loud, to be expected living in an apartment. Lastly, I'll mention the water pressure is low in the kitchen sink which was mentioned in reviews, but overall everything else is normal. Overall, the complex is safe, relatively clean and most issues seem to be dealt with as soon as possible. You're ultimately paying for location to live here and some "nicer" apartment features, but by no means comparable to a new building that has under cabinet lighting or high end finishes. I'd tell a friend to tour here and check it out, so I feel confident enough to leave this review. I would take other reviews with a grain of salt, worth a tour and consideration. One last thing to consider is this is a SMALL complex overall, so with fewer residents and units comes a faster turn around for issues and higher attention to current residents.