Bridgehead

the property manager Miranda was very kinda and diligent about all complaints and issues very lovely people can’t recommend them enough!!!!

I went back and forth on whether to write this review, but ultimately I feel it's important to share my experience. First, I want to be clear that my concerns are not with the onsite staff. Miranda and Jared have been professional, responsive, and have done their best to help throughout this situation. My frustration is with the decisions made by ownership. I was scheduled to move into my apartment on May 28th, two days before my previous lease ended. When I arrived with all of my belongings, I could smell an extremely strong cat urine odor before I even entered the front door. Once inside, I also discovered that the A/C unit had leaked onto the bedroom floor, leaving the carpet wet. To make matters worse, the water for the entire complex was out on the day I moved in. Several residents I spoke with told me that water outages had been an ongoing issue. The pool was also closed and out of service when I arrived, and at the time of writing this review it remains unavailable. None of these issues were disclosed to me prior to move-in. Because my previous lease had ended and I had already arranged movig and family assistance, I had no option but to move my belongings into the unit. To management's credit, Miranda provided a small ozone machine, industrial fans, and charcoal in an effort to address the odor and dry the carpet. Unfortunately, it quickly became clear that the smell was not going away. After further discussions, management obtained approval to transfer me to another unit, which is slightly larger. While I appreciate that solution, it has come with additional costs and significant inconvenience. The new unit is being represented as the "same rent rate," but I am now paying additional monthly charges for vinyl flooring and a washer/dryer. The original unit I selected already included those features, which was one of the reasons I chose it in the first place. I have also been informed that the flooring in the new unit needed to be replaced regardless, yet I am still being charged for the vinyl flooring upgrade. In addition, I now have to move a second time after already taking time off work and coordinating help from family members for the original move. As of writing this review, I have been displaced from my apartment for more than two weeks while waiting for the transfer to be completed. I appreciate the efforts made by the onsite team, but I believe ownership should have done significantly more to make this situation right given the condition of the apartment at move-in, the undisclosed issues present on day one, and the burden that has been placed on me as a resident. I have been without a home for 16 days, and new issues continue to arise.

Today, the last day to pay rent without a late charge, I found out the app portal was not accepting payments. When I contacted the office, I was told that despite my 20 some years of residency, I could not pay with a check but would have to shell out an additional $15 for a certified check or money order. The rent is high enough here without being extorted for more money.