Blueground

Great experience overall staying at a Blueground apartment in Austin. The check-in process was smooth and very easy, and the team was helpful and responsive throughout the stay. Would definitely recommend for a comfortable and hassle-free experience.

Do not use Blueground by any means, their customer service is atrocious and often not responsive, always tossing you to another department, never taking accountability. Incredible ripoff, terrible experience

Do not (DO NOT) rent an apartment from Blueground. We rented an apartment in midtown NYC in October 2025. They are the worst in customer service. The apartment is not taken care of. The refrigerator had a service light on, the AC had a change filter light on, there was an electrical issue in the kitchen where you had to reset the GFCI outlet for the coffee pot to function, the curtain in one bedroom was torn and hanging off of the curtain rod, a door handle to one of the bedrooms fell off, we had no dresser in one of the bedrooms even though we were staying for a month, the desk chair arms were falling apart, one of the burners on the stove did not work, shower handle in one of the bathrooms did not work and it was very difficult to turn the water off. This place was awful! You want maid service?? Maybe they will show up and maybe they won't?? You never know and they have a 9 hour window to arrive. I asked for maintenance and was told to prioritize what I wanted repaired. I asked for a 2nd dresser and was told to "feel free to utilize the top shelf in the closet". Just awful. Avoid. Its all done by an App so you never speak to anyone. You could not pay me to ever stay at one of these properties again. Never, ever, ever. The worst. Response to your comment: Your response is lame. Just because other renters put up with this low, neglected and awful quality of housing doesn’t make it right. In the end, I did quit reaching out to Blueground because it was useless and a waste of my time. I realized you guys weren’t going to fix anything. That’s money out of your pocket. Besides, you had renters coming in right after me. How do I know that? You accidentally sent me all of their contact info in an e-mail to them. That is how incompetent a company you are. Blueground is a money grab. They do not care what kind of condition the property is in. I stand by my review.