Barton's Mill

We have lived in Barton's Mill for over 15 years. We love the neighborhood and the Barton's Mill team has been great. Any concerns we have expressed have been addressed in a timely manner, and our immediate neighbors have always been friendly.

Horrible apartments, everything is falling apart and the property manager has a nasty attitude

I rented at Barton’s Mill and mostly had a good experience. The location is great, the two-bedroom layout was nice and it was mostly quiet and peaceful. The management, however, was borderline non responsive to issues this past summer. The biggest issue was the AC. The building is old and not very energy efficient and the AC constantly struggled to keep the temp under 75 degrees, sometimes reaching internal temps of 82. From May to September, I put in three maintenance requests for the AC, two of them two weeks apart. The AC issue was never fixed and I’m not convinced a repair was even attempted. I say this because the AC requests also included a request for a new air filter, fairly simple. But the requests would be marked “completed” even though there was no discernible difference in temperature and new air filters were not delivered until the third request. I sent an email to three email addresses, noting at one point: “I have blackout curtains on the windows and have even shut the vents in one of the bedrooms to decrease the areas the AC has to reach. I had to request an air filter three times before getting a new one so it seems maintenance is not super responsive to issues.” No response. I had also noted a large crack on the wall near the ceiling, which was growing. No response. I followed up one evening: “It is 82 degrees in my apartment. Each night, when I go to bed around 9:30, it has been around 80 degrees. The AC was never fixed. There was no noticeable difference after the maintenance crew allegedly came to fix it. I have no confidence that ever happened. I had to ask three times just to get an air filter.” No response. This was the norm in dealing with management. I would leave voicemails about other issues or questions that would go unanswered. I would send emails that would go unanswered. I was paying $1,600+ in rent and they couldn’t even respond. There were other issues with management, but the AC was the most egregious. For this reason, I would not recommend this property.

DO NOT LIVE HERE!! They fail to do elaborate background checks. There are therefore stalkers that live here. They fail to upgrade AC units leading to astronomical electric bills and fail to offer reimbursement. Mail has been stolen. If youre looking for safety, this isnt the place. STAY AWAY!!!

This complex could not have cared less about my tour or trying to get me to live here hahaha. Also never responded to emails or calls or did any follow up after I left. I was told the rent special they had listed on their website “wouldn’t apply to the unit they had to show me,” which is the only reason I came in. 🥲 Apartment itself seems like it would be fine but the tour is a preview of how I’d be treated as a tenant, and I truly felt like I was interrupting something by visiting. Oh well!