Aura High Pointe Apartments

Just had someone broke in my room and found out that my room had 2 key fobs activated, none of them is what I’m having. Filed the report to #AustinPoliceDepartment , in touch with #KVUE #CBS #SpectrumNEWs #KXAN #FOX7 and now at their office with a lot of questions they couldn’t answer but told me to wait, and wait till next week. I don’t know how many team/faces they have changed here, but none of them were the same when I moved in 4 months ago. Rethink twice or more if you’re ready to have yourself of family members experience like what I did or even worst. Night Shift/On Call emergency would come alone and knock on your door with no Uniform, took your key and come back later and tell you “Your Key Fob doesn’t work and not on the system but other two!.” To #Avenue5 #Avenue5Residential, I’ve tried to reach you, but I’ve never heard back. #AuraHighPointe #Austin do need a better quality property and communication management here #ASAP ! I felt very offended when I tried to get help or assistance from them, felt like I had to beg them to get help. Very disrespectful attitude and zero first impression I have received both from their verbal and non verbal languages. I hope the headquarter management team will get to see this message and address to this team : Jennifer, RaShonda and Donna. I do believe will be a beautiful place to live in but #People is the key, the property team here need to work a lot on mindset, empathy, attitude and learn more how to assist and response all requests and r-mail not like I have to follow twice or more times per day. Hope to hear from you soon, #Avenu5 #Avenue5Residential

We just moved in and while it had it’s bumps (completely our fault) RaShonda was absolutely incredible to work with! Moving is stressful and time consuming but she patiently helped us every step of the way and made it so much fun! 11/10 service and such a beautiful complex as well! So grateful to have worked with RaShonda:)

We have never experienced such a poorly run apartment community. I would not recommend this property to anyone. Our move-in was delayed by a full month, and we were charged a $200 fee because their payment system allegedly didn’t recognize overdraft protection. More recently, we experienced a major flood, and management was no help whatsoever. Communication has been essentially nonexistent—calls, emails, and texts go unanswered. After the flood, we were forced to move due to the situation and management’s refusal to respond. Based on our experience, we would never do business with Avenue5 or Aura High Pointe again and are considering legal remedies.

Exceptional team who really care, and go above and beyond to welcome you to the community. In fact, they care so much that Aura staff stayed a full hour (!) after work to make sure they answered all my questions. They did so again right before move-in when I had tasks to complete. This level of commitment and kindness is completely unheard of in this industry. The team here is truly special and I’ve never felt more at home. That is thanks entirely to their efforts. Home isn’t a place or a thing. Home is about people. You will immediately feel at home when you meet the team. The units are in perfect condition, the location is excellent, the amenities are superb. And the team makes sure that every small detail is perfect. Even the gate opening app works perfectly. Smooth and seamless move-in process. Thank you Aura High Pointe team for welcoming me into this incredible community! Highly highly highly recommend! 10/10! I toured many properties and there was nowhere else this remarkable. Save yourself time, and go straight to Aura High Pointe. No need to waste time with other properties where you are treated like a number. Congratulations on operating a truly magnificent property…and operating it PERFECTLY. My neighbors agree, and we all appreciate you for your efforts. It is an honor to be part of the community you’ve built.

The entire building 1 halls smell really bad (I’m not sure about the other buildings). The office doesn’t really enforce trash rules so people often have their trash out for valet service at all times of the day and on weekends. You would think they would enforce the trash rules so it’s nice and clean here and that they would occasionally clean the halls so they wouldn’t smell. The front office staff and maintenance people are super nice. I would love to update my review to 5 stars if they enforce the trash/cleanliness habit. I’ll keep an eye out for any improvements.