Vine Apartments

I moved into this community in May 2024, and by July my car wheels were stolen and the vehicle was left on blocks. I provided the police report number as requested, but nothing was done beyond being told that I should ask APD for more presence. Management said they would not get their own security system because it would create “liability” for them and ensure residents safety. Inside the apartment, I dealt with multiple pest issues: roaches, a mouse that chewed through under the bathroom sink, and wasps coming in through the attic and even the bedroom windows. Despite these problems, I unfortunately upgraded to a larger unit because the pricing was decent for the layout. That’s when the real issues started. They mailed my move-out statement for the old unit to my new unit’s mailbox (without confirming my mailing address just assuming I receive mail here), and I only discovered it much later after they had already sent me to collections. The envelope had a USPS “Return to Sender” sticker on it, and I also noticed mail for a previous tenant still being delivered there. When I spoke to Esmeralda in the office, her first comment was, “You should have checked in with us to make sure there were no fees left on the account.” She placed all the blame on myself and the post office and took no accountability. She said “it’s out of my hands because I didn’t receive it back so that’s how I know you got it.” Why would they even mail out a hand written envelope when I am still staying the in complex? I agreed with most of the charges, but they added $460.06 for “Crete Seal/Air Duct Cleaning” due to a supposed smell. I do not smoke, nor do I have pets, and when I asked what the smell was, Esmeralda couldn’t tell me. When the collectors contacted me, they confirmed that no photos were attached as proof of this charge. The management here deflects responsibility at every turn and shows no accountability. Between safety concerns, pest problems, and mishandling of billing, I would strongly caution anyone considering living here.

I have been living at the Vine Apartments for 2 years so far. Kristi, Melissa, and Esmeralda, are incredibly sociablly involved with their residents. They know residents' by names, they hold contests, gatherings, parties, to make us feel connected to our neighbors and feel like a community. Hands down, it is the best apartments I've lived at. Its very quiet, clean, and open. I honestly have had no negative interactions, maintenance disappointments, or have been bothered by any rowdy neighbors. I've had a rough previous year, and I have only been met with compassion, kindness, and "lets work together on this" by the staff - always awesomely accommodating. They have seen my struggles and have done all they can to help me feel welcomed, safe, and accepted. I have been recommending friends and family to this place. Since year 1, I have seen myself being a long time resident. No complaints here. *** Dont believe everything you read on the internet - negative google reviews-. If you're thinking of moving and starting fresh, go in and check it out for yourself. This place is the quiet patch within city limits where its far enough to be unbothered, but close enough to reach downtown attractions, trails, restaurants, shops, and events.