The Enclave at North Richland Hills

Roman has delivered exceptional service since our very first tour, and that level of care has continued every day since. The maintenance team has truly impressed us — Alex keeps everything running efficiently with little wait time, Miguel (😂sorry about the wrong name) is always ready to help, and Jose consistently goes above and beyond. He handles every request quickly, with incredible attention to detail and a positive attitude. Property Manager Dysa (apologies if misspelled) is caring, responsive, and highly professional. Assistant Manager Cailee provides the same outstanding support in her absence. It’s clear this amazing team is led well — Regional Manager Priscilla sets the standard for excellence. We would happily live in another Greystar community and highly recommend them!

If I could give this place negative 100 stars, I absolutely would. I have lived here for only 9 months, and it has been the worst living experience I have ever had. My husband is disabled, and the elevator is constantly broken. This makes it extremely difficult — and at times impossible — for him to safely leave or return to our home. Management is fully aware of this issue and has shown little urgency or concern in resolving it. In addition, vehicles are frequently towed even when they are properly registered and authorized, causing unnecessary financial stress and constant fear of parking at our own residence. The management team is unprofessional, dismissive, and lacks basic respect for residents. Communication is poor, accountability is nonexistent, and residents are treated as if their concerns do not matter. I have never been treated this badly by any apartment community in my life. This place has created unnecessary hardship for my family, and I would strongly advise anyone — especially families or individuals with disabilities — to look elsewhere before considering living here.