The Element

Worst place to live in! They are INFESTED WITH ROACHES! Soooo many roaches, we found a mouse on a roach trap too. They don’t fix anything just put bandaids over it. They allow their resident’s cars to get tow. My air has been out since I moved here, instead of fixing it they gave me a window unit. DO OT MOVE HERE EVEN IF THIS IS YOUR ONLY OPTION. You will regret it! If I could give them negative stars I would. Will add more pictures

Maintenance has improved a bit. Eriván was supper helpful with our electrical problem. He helped explain how to solve some easy problems and communication was good. Thank you to him.

To Apartment Locators: I’m sharing my experience with this community to bring awareness and encourage more professionalism when working with properties. I referred a client who moved in on 7/11, and soon after, she began contacting me about a roach infestation problem, amongst other issues, in her unit. I didn’t want to ignore my client or have her think I stopped caring after move-in, so I politely emailed Karen Elizondo (Property Manager) to help find a solution. My client couldn’t afford to move, so she stayed. I followed up again on 9/7 with Karen for an update but never received a response. My client is the one who informed me that she decided to remain in her unit. Since then, Karen hasn’t replied to any of my emails. This was strictly business, and if my outreach was taken personally, that’s unfortunate because I was simply trying to support my client. When it came time for my commission check, I emailed Karen on 10/8, 10/9, and 10/13 for an update and still no reply. It’s now been over 90 days with no update or communication. I even mentioned to her that I would write a review about my experience if I didn’t receive an update, because it’s unacceptable to continually ignore emails. Again, no reply back. This kind of behavior should not be tolerated from management professionals. I’m very understanding, so if there’s a delay, a simple response goes a long way. Communication is key. But ignoring multiple follow-ups is inexcusable. It’s incredibly disheartening to work hard bringing in clients, only for management to show little urgency or professionalism about paying us or responding to communication emails. This is our livelihood and how we provide for our families, and this kind of treatment is unacceptable. Constantly chasing commissions takes away the passion for helping clients. I’ll continue updating this review until payment is received. Thanks! 10/16- UPDATE TO APT LOCATORS: Karen still haven't responded to my emails and I still have yet to receive payment. I will continue to update. Thank you.