Debbie Lane Flats

Realtors beware!!!! My client was informed by management (Danna) of 100% commission in an attempt to gain his tenancy. He moved in the August 1st and I have been getting the run around for two months. The general manager is NEVER around to speak. I have been there three times in person and have been given the run around each time. Again, please be mindful of the unprofessionalism of this group. I was told they could not provide me with corporate information due to me not being a tenant which turned out to be legally false. I am still trying to get the commission to this day.

If I could give zero stars, I would. The management here is extremely unprofessional, from the general manager down to the assistant manager. I recently had a serious issue with my roommate that resulted in me being locked out of the apartment. I went to the leasing office right at closing time (6 PM) and encountered the assistant manager, Jeanette, along with another leasing agent. I asked why the locks had been changed and was told my keys were deactivated by my roommate. While I understand that she has the authority to do so since I’m not on the lease, I have been living there for nearly a year. Despite explaining my situation and asking for help, I was met with rudeness and a complete lack of willingness to assist. It’s worth noting that Jeanette is a friend of my roommate, which likely influenced her dismissive attitude. I was outside in the heat, holding my 10-month-old son, and was shown no empathy or support. Instead of offering help or even suggesting what steps I could take, they simply walked away. Left with no other option, I called the police. They informed me that, legally, I could take action to enter the apartment — even if that meant breaking in. I ended up kicking the door in to retrieve my belongings. Later that night, around 10 PM, while I was packing up, a police officer returned accompanied by Jeanette. The officer confirmed that my actions were lawful and no charges would be filed. Jeanette then proceeded to lie to the officer, claiming she had told me I could return the next day and she would let me in — something she absolutely never said. She simply left me outside earlier without offering any help. Overall, this experience was distressing, and the management’s lack of professionalism, empathy, and honesty was unacceptable