Across the Street

Across the Street is a very quiet place to live that has an amazing location. I love this place to live! The management team is also great and very responsive.

Random hidden charges, mold, roaches, this apartment has it all folks! Do not live here at any cost necessary. This place is a nightmare to the point where they are paying people to give 5 star reviews. The apartments are fairly well sized and that’s where the good ends. Roaches come and go as they please. The paint is falling off the walls. Your HVAC will leak atleast 4x a year but it doesn’t even matter since it barely works in the first place. There is one single maintenance worker who (and not his fault) has a week to two week delay from when you put your ticket in to when he comes and helps you. The apartment has the natural scent of “decaying rotting wood”, there’s 2 shared washer and dryers for the whole place that never seem to work. Please save yourself from ever living here.

Serious safety concerns at Across The Street apartments, including a mishandled mailbox key and other unresolved issues. The leasing office has been unresponsive. I urge Zen Living Management’s senior leadership to address these problems promptly.

Absolutely the Worst Apartment Experience Ever – Do Not Rent Here! I’ve had an extremely disappointing and frustrating experience living in these apartments. There are serious issues with hygiene, maintenance, and overall management — and despite multiple complaints, nothing ever gets resolved. 1. Roach Infestation: No matter how many times we raise complaints about the roaches, the leasing office completely ignores us. Even when pest control shows up (after repeated requests), they barely do anything — just a quick spray, often not even inside the unit. The roaches return within hours, crawling all over the kitchen, bathroom, and walls. It’s disgusting and unsanitary. 2. Maintenance Negligence: I’ve been dealing with a leak from the ceiling caused by the air conditioner for months. I’ve submitted several maintenance requests, but they mark them as completed without ever showing up. This is dishonest and dangerous. Water damage can lead to mold, and management acts like they don’t care at all. 3. Exterior Conditions & Cleanliness: The common areas are filthy. Trash sits around, bug nests are forming on the exterior walls, and there’s no regular cleaning done by the maintenance team. When asked, they told us we are responsible for cleaning outside our units — which is outrageous for the rent we pay. 4. Drug Activity: There is a constant smell of marijuana in and around the apartments. It seeps through the vents and makes it uncomfortable to even sit in your own home. It’s clear that management is doing nothing to address this ongoing issue despite many residents complaining. 5. Horrible Management: The leasing office staff is unprofessional, unresponsive, and indifferent. They only care until you sign the lease. After that, you’re on your own. Maintenance tickets are ignored, follow-ups go unanswered, and even in emergency situations, you’re lucky if anyone responds at all. 6. Zero Accountability: There’s no one you can escalate issues to — they just keep cycling the same lies and marking requests as “resolved” without ever actually doing anything. You could write pages of complaints and still get no action. It’s a complete waste of time and energy. Avoid this place at all costs. You’ll be paying for nothing but stress, pests, and poor living conditions. There are absolutely no positive aspects of living here — you’re better off looking elsewhere.

I am writing to express my disappointment and frustration with the recent experience I had while applying for an apartment at Across the street. Throughout the application process, I have encountered several instances where misinformation was provided. Despite having a stable income well above three times the rent, I was informed that I needed to pay a higher deposit due to my income level. This has left me feeling misled and frustrated. Moreover, the overall communication and assistance from the leasing team have been subpar. The accumulation of these issues, coupled with the loss of $100, has made me reconsider continuing with the application process. I believe in transparent and fair dealings, and unfortunately, my experience with Across the Street apartments has fallen short of these expectations. As a prospective tenant, I expected a more straightforward and honest process. Given these circumstances, I have decided to explore alternative housing options where I can feel more confident in the application process and the leasing team's professionalism. I hope they take this feedback seriously, as it reflects not only my experience but also the impression Across the Street Apartments leaves on potential tenants.