RiverParc at Port Imperial

Dear RHO Residential Management, I am writing to formally express my concerns regarding the way my rental application at RiverParc at Port Imperial was handled. Throughout the application process, I made every effort to cooperate with the leasing team and provide all documentation requested. Unfortunately, the experience became extremely frustrating due to significant delays, inconsistent communication, unclear requirements, and ultimately a lack of proper follow-up. During the process, we were asked to provide additional financial documentation for Wendy, including her 2025 tax return and a notarized letter from her accountant. We complied with these requests and submitted the requested documentation in good faith so that the application could be properly evaluated. Despite providing the requested information, there were repeated delays in receiving a clear answer. At different points, I was told that documents were still being reviewed or that we needed to wait for management. I repeatedly followed up because the timing was extremely important to me. I needed to make decisions not only regarding my housing, but also regarding the school enrollment of my children. I even went to the RiverParc leasing office in person seeking clarification because I had been waiting for an answer. I continued to be patient and cooperative while waiting for management to complete the review. Eventually, I received a denial letter. I understand completely that submitting an application does not guarantee approval and that RiverParc has the right to establish and enforce its financial, credit, and screening requirements. My complaint is not simply that my application was denied. My complaint is about how the entire process was handled. Additionally, after receiving the denial letter, I expected Brenda, the leasing representative who had been assisting me throughout the application process, to send me an email explaining the outcome or at least provide some clarification regarding what had happened with the application. Unfortunately, I never received an explanation or follow-up communication from her. The only communication I received regarding the final decision was the denial letter itself. After all of the documentation that was requested, the repeated follow-ups, the time spent waiting, and my visit to the leasing office, I believe I should have at least received a clear and professional explanation or follow-up regarding the final outcome. Fortunately, despite this experience, I was able to secure an apartment at Estuary in Weehawken, and I am extremely grateful for the way I was treated there. The process was handled professionally and respectfully, with clear communication and assistance throughout the application process. I mention this not simply to compare properties, but because it demonstrated to me how different the experience can be when an application process is handled with clear communication, transparency, and proper follow-up. I only wish I had received that same level of communication and professionalism during my experience with RiverParc. I respectfully request that RHO Residential management review the complete history of my RiverParc application, including the communications with the leasing office, the documentation we submitted, the timeline of the review, and the handling of the final decision. I would also appreciate a written response explaining the outcome of your review and confirming whether all of the documentation submitted was considered before the final decision was made. I am not requesting special treatment or an exception to RiverParc’s established qualification requirements. I am requesting transparency, accountability, and a review of how my application was handled from beginning to end. I hope RHO Residential takes my concerns seriously and uses this feedback to ensure that future applicants receive clearer communication and appropriate follow-up throughout the application process. Thank you for your time and attention. I look forward to receiving your response.

Overall, a really good experience with the team at RiverParc. Leasing: The leasing team is great. Special shoutout to Joshua for helping us expedite the process and making sure we met our desired move-in date! Location: Fantastic. It’s right near the ferry, light rail, and bus station. Maintenance: Very good and reliable. Noise: The AC can be a little loud depending on what you're used to, but the windows have excellent soundproofing, so you get almost zero noise from the outside.

I had an excellent experience throughout the leasing process at River Edge. From the very beginning, Brenda and Kia were professional, friendly, and incredibly helpful. They took the time to answer all of my questions, guided me through every step of the application and leasing process, and made everything easy to understand. Their communication was prompt, and they were always available whenever I needed assistance. Thanks to their dedication and outstanding customer service, finding and securing my new home was a smooth and stress-free experience. I highly recommend River Edge to anyone looking for a welcoming community with a professional and supportive leasing team. A special thank you to Brenda and Kia for making this such a positive experience!

I’ve been living here for over 2 years and have absolutely loved my experience. A huge part of that is because of Jerome. He’s always so friendly, responsive, and truly goes above and beyond for the residents. Anytime I’ve had a question or needed help, he’s been quick to respond and made everything easy. He genuinely cares and it shows. We’re very lucky to have him.

I had a great experience working with Kiara. She was very responsive, professional, and helpful throughout the entire process. Although I ultimately decided to renew my current lease instead of moving forward with RiverParc, my experience with Kiara was extremely positive. I truly appreciated her support and dedication, and I would highly recommend her to anyone considering the property.