London Terrace

Management is a real weak point. After moving out, getting any response about my security deposit felt like pulling teeth — 4 emails and a voicemail over 4 weeks before they finally got back to me saying they'd look into it, but couldn't because of a snowstorm. I'm still not sure what weather has to do with cutting a check, but I gave them the benefit of the doubt. They promised a follow-up within 4 days. It never came. Only after I sent them a negative review did they suddenly spring into action — and in doing so, casually admitted the snowstorm story wasn't true. They sent over a tracking number, which felt like progress, except the label was created and nothing has actually been shipped since. It's less any one incident and more the overall pattern: slow responses, flimsy excuses, and transparency that only appears under pressure. The front-facing staff are genuinely great, but if you ever need to deal with management directly — especially after move-out — keep records of everything and don't expect much proactivity on their end.

Huge block long mega apartment complex with multiple entrances which can be a bit confusing if not explained. Always kept immaculately clean both outside along the streets and sidewalk as well as the interior. And the doormen along with the other building staff always smile and are genuinely friendly to outside guests who may standout or even just the random passerby outside.

This is by far the best building I have ever lived in New York. I feel like when I walk in my nerves are instantly calmed. It's quiet, beautiful, and considered. For the price it feels like the best you can get in manhattan by far.

Years late in writing this review..but I was reminded to do so because even several years after I moved out, the doormen still remember me and my name! I LOVED living at LTG. The building is like a vertical community. The architecture/design helps, even though it's a massive complex/building, there are only 6 units or less per floor so you get to know your neighbors which is great. The doormen (as mentioned) and other staff, from leasing to maintenance are extremely helpful, available and super easy to work with. Their policies, procedures and experience make sense! I love the layouts, huge closets, separate showers from tubs...pre-war solid construction, utilities included, gym and more. Highly recommend.

I moved here 18 months ago and my contract is finally up. This is a fantastic building and the management team here are really amazing. The support and maintenance staff are all first class. Super friendly and great atmosphere. Really good value for money given location, quality of finishes, people, etc. Wouldn't think twice about signing a contract here if I were to move back to Manhattan!