Vanderbilt

Increasingly an event venue that happens to have residents in it. Three years here. The staff and the resident community are genuinely great. The issue is that this building is rapidly becoming an event space. The restaurant hosts private parties, weddings, and showers constantly; one recent Friday had three separate events in a single day. Amenity spaces get taken over: the library is regularly closed to residents, and it's now being converted into an event space with the second-floor conference room repurposed as a replacement. Parking fills with event guests. Music from the courtyard is audible inside apartments with the windows shut, well into the night. Management has made some moves: a music cutoff, gate arms for parking, but the core problem hasn't changed, and rent goes up regardless. If you're touring: ask directly how many private events are held per month, and don't take a unit facing the courtyard.

I lived at the Vanderbilt for approximately four years. I have lived in many apartments in my life and can confidently say that it is by far the best. Starting with the front desk, the staff is incredible, kind, helpful, and always willing to do whatever they can to assist the tenants. The manager, Jake, was superb and would personally carry out tasks to aid in the betterment of the tenant’s experience. There were several instances where he personally fixed an issue during our stay. The rooms are spacious and beautiful and the hallways, bathrooms, and shared areas are immaculately cleaned. I can give my recommendation for the Vanderbilt wholeheartedly and without hesitation. It is an excellent establishment!

I’m very sorry to be giving this hotel such a bad review but our first night arriving from Florida. We had no heat in our room without the air sounding like a motorcycle being in the room. I called the front desk when we got back from visiting family with a busy day coming up the next day and they told us there were no other rooms for us to go to. There were no portable heaters no extra blankets no Nothing so we slept in the cold all night. It was freezing the night we arrived on 23 December. They told me the next day when I told him I was going to leave a bad review they would have it fixed. They did not. I will leave a video showing the night before we left on the 25th, which was Christmas Like I said I can’t believe I’m having to leave this review. The hotel is pretty. The rooms are big. There is not a lot of space to place your things in the bathroom. Other than that it’s a good place. The restaurant was not open while I was there so can’t comment on that But a disappointment overall for me. By the way, I called the front desk on the 24th. They told me they would refund the entire stay. I have not received any refund at all. I would’ve preferred something different but at this point, I think it’s terrible how we were treated. I was in room 102 which is right near the door going outside on the first floor might not have been so cold on the third floor in the middle? EDIT: I spoke to the manager (Natasha) yesterday and told her what happened. I received a refund. At this time I WILL recommend this hotel and possibly stay there during my next trip to the area. This hotel made things right. Thank you!

We are staying at the Vanderbilt hotel near the Roosevelt Field mall while visiting family in the area. This is primarily a residential property, but the building has 18 hotel rooms within the site, which is a neat little twist. The rooms are beautiful, the amenities are great, and the property even has a restaurant on site. While it's not your typical hotel, we are very comfortable in the room and will definitely be staying here again next time we visit the area. Highly recommended!

My recent stay at the Hotel The Vanderbilt was an experience of highs and lows. On one hand, I appreciate that the venue accommodates both apartments and hotel rooms, making it a unique blend where you can mingle with locals at the bar. During our business trip, we lodged at the hotel section and found our room to be impressively spacious, modern, and impeccably clean. The comfort level was top-notch. Additionally, the pool area was quite expansive, with ample chairs and umbrellas to accommodate guests. However, a design flaw quickly became evident. The pool is essentially cocooned by the hotel and apartments, which means it loses sunlight by approximately 4:30pm. As someone who cherishes evening sunbathing, this was a major letdown. My primary grievance, though, revolves around a concerning incident at check-in. As part of their protocol, they took a photocopy of my wife's driver's license. Having been a victim of identity fraud in the past, I felt it necessary to inquire about how the hotel manages the retention and eventual destruction of such personal documents. The initial reaction of the clerk was unsettling, as she seemed unprepared to address my concerns. Things took a further downward turn when the manager, Jake, was brought into the conversation. Rather than reassuring me about their safety protocols, he mentioned that other hotels he's visited did the same, which felt dismissive. When probed about the storage location of these copies, his vague response about it being "locked up in the back" was far from convincing. To add insult to injury, at checkout, our request for the return of the driver's license copy further exposed their casual approach to data protection. The clerk fished it out from a drawer at his desk, revealing other visible copies of guest IDs. This was in stark contrast to Jake's earlier claim that such documents were securely stowed in the back. While the hotel has commendable aspects in terms of comfort and aesthetics, their cavalier attitude towards data protection is a massive red flag. Sadly, it's the sole reason for this 2-star rating.